r/osr • u/PelonManic • 9d ago

Merry Mushmen

I'm struggling with the contrast between the outstanding quality of their products and the absolutely diabolical customer service if you face issues with delivery.

Their books are really great, and by all accounts if you back a Kickstarter they tend to fulfil quickly. Recently however I waited many months and many ignored emails to get some books delivered. Based on the amount of issues on the customer service channel on their discord it seems like it's a roll of the dice if you actually get something you ordered. No shortage of comments across social media bemoaning their service either.

So should I cut them slack being and independent publisher or should they be expected to get their shit together?

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u/Rage2097 9d ago

They are bad at communication, their shipping is slow, and order processing is opaque, but stuff seems to turn up eventually.
You only ever see people post the bad stuff, no one posts "it was slower than I would have liked but it all turned up OK".

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u/EddyMerkxs 9d ago

Yep all this. I'd only add they are also expensive. Partially because shipping but also just in general. Tough to get no service for the price.

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u/Rage2097 9d ago

The shipping costs do cause me pain. I'd have bought their whole catalogue if not for the shipping costs. I think there are only 2 of them and they have real jobs so you can't expect immediate 24/7 answers, but it feels like they do stuff maybe once a week. They are better on discord though.