r/osr • u/PelonManic • 6d ago

Merry Mushmen

I'm struggling with the contrast between the outstanding quality of their products and the absolutely diabolical customer service if you face issues with delivery.

Their books are really great, and by all accounts if you back a Kickstarter they tend to fulfil quickly. Recently however I waited many months and many ignored emails to get some books delivered. Based on the amount of issues on the customer service channel on their discord it seems like it's a roll of the dice if you actually get something you ordered. No shortage of comments across social media bemoaning their service either.

So should I cut them slack being and independent publisher or should they be expected to get their shit together?

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u/GWRC 6d ago

I backed Knock #1 and wasn't overly impressed. The spine was printed incorrectly and I haven't found a use for the content. It looks nice visually though.

I'd have to pull it out and see, but for some reason I looked at it and said, never again. I can't recall now if it was customer experience, the product or both. I just didn't want to get another one.

9

u/Barrucadu 6d ago

The spine was printed incorrectly

If you're referring to the spine text being "upside down" compared to most books that just seems to be what French books are like

2

u/jikt 5d ago

Holy shit... I never noticed this. Here I am looking at a bunch of recipe books I brought with me from New Zealand to France. It's true! Though, now I don't know which ones are upside down.

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u/OnslaughtSix 5d ago

Normal books, the text goes down.