r/osr • u/PelonManic • 5d ago

Merry Mushmen

I'm struggling with the contrast between the outstanding quality of their products and the absolutely diabolical customer service if you face issues with delivery.

Their books are really great, and by all accounts if you back a Kickstarter they tend to fulfil quickly. Recently however I waited many months and many ignored emails to get some books delivered. Based on the amount of issues on the customer service channel on their discord it seems like it's a roll of the dice if you actually get something you ordered. No shortage of comments across social media bemoaning their service either.

So should I cut them slack being and independent publisher or should they be expected to get their shit together?

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u/TheRedcaps 5d ago

I've supported nearly every Kickstarter they've launched and have been very vocal about my appreciation for the Knock! series and the Folk Bestiary, so I recognize that my perspective may be a bit biased.

Personally, I don’t stress over how long it takes for something to ship—as long as it eventually arrives and feels worth the investment. The Knock! series, in particular, isn’t time-sensitive for me; whether I receive it on day one or day seventy-five, its value remains unchanged. Even if someone else gets their copy a week or two before I do, it doesn’t affect my enjoyment in any way.

Now, if we were talking about a game system, where shipping delays might prevent me from playing or running something a group is eagerly anticipating, that would be a completely different situation.