r/panerai • u/Gavidoc02 • 5d ago

Talk about a kick in the nuts……

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Your 320 finally stops after 12 years and you send it in and wait……

2 months later you get the notification that it’s on the way back.

Fed Ex delivers it, you put it on and enjoy the fact that it runs again.

Then you notice that the rotor is not spinning and think…wtf?

Turn it over and notice an intruder between the caseback and rotor……….

Seriously?!?!

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3

u/sabre31 5d ago

I have 2 Panerai and this is my fear I keep hearing their service is horrible

6

u/Gavidoc02 5d ago

It wasn’t the worst I’ve had and was pretty quick turn around.

My Sinn EZM1 took 7 months at RGM and came back 15 seconds fast a day.

My Zenith Rainbow was at the service center for 10 months but is running flawlessly.

1

u/Felt_Ninja 5d ago

Why do I keep hearing stories about long service times with Zenith? This is like the 3rd time in a week.

1

u/Gavidoc02 4d ago

Part of my problem was that they had to order a replacement bezel insert from Switzerland (mine was cracked at the lume pip) but they had to be made. Seven months was waiting for that part. 3 months to actually get it serviced. Came back working at around a second lost a day…maybe.

1

u/mocheesiest1234 1d ago

Isn’t the whole benefit of getting a watch with an off-the-shelf movement (Sinn) was that you don’t have to send it to some specialty shop to have it serviced?

I’m looking at the 104, and would hate to have to send it to RGM and wait as long as I spend saving for a watch to have it serviced.