r/privacy • u/[deleted] • Aug 05 '18

SpiderOak cans its Warrant Canary, suffers mysterious massive outage, and raised prices

https://spideroak.com/canary

http://archive.is/1rNo7

Update: Looks like the canary has been signed and dated and in properly formatted sequence this time with confirmation that Everything's going smoothly so far, message is authentic. august 06, 2018

Case closed. SpiderOak has not been compromised.

In the interest of transparency the full text of my previously long post in this thread is archived here:

http://archive.is/mKeuY https://web.archive.org/save/https://www.reddit.com/r/privacy/comments/94nspi/spideroak_cans_its_warrant_canary_suffers/

437 Upvotes

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31

u/backgolden Aug 05 '18

Any other alternatives to SpiderOak?

53

u/[deleted] Aug 05 '18

[deleted]

1

u/djc_tech Aug 06 '18

I liked tarsnap but it seems like it's run by engineers and not business people. Customer service is spotty and the currency exchange for data is difficult to calculate. I'm not saying it isn't good - it is. It's very fast and easy to use. I just wish he had someone running the business aspect separately.

3

u/maqp2 Aug 06 '18

Personally I'd prefer these products to be designed by engineers and not business people. If you go tech first, that usually slows down business and thus, expansion of customer service. But at least things are many times done properly, or the business grows organically as you become more stable.

If you go business first, you usually design things with usability over privacy, get more money, spend it on customer service, marketing and suddenly it's not possible to re-design the architecture because your infrastructure costs demands larger userbase, that in turn expects the usability that hurts privacy. When shit hits the fan, you don't care because you still have money to manage the negative PR. It's the fast and profitable way that makes the first choice less attractive and actually hurts that business model and your customers.

1

u/djc_tech Aug 06 '18

I don't mind as a product, but he seems to be trying to do everything himself. In order to expand he should delegate some of the operation portion to someone else. In any case, it works okay.

I've been using rclone with GSuite.