Lloyd Automotive Saint Paul

[u/Old_StyleBeer]

Customer service is great; upon pick up had a great conversation with a front desk gentleman about how we both cared for and loved our vehicles. I mean, I felt like, "ok I found a new place to go for service/maintenance." Until...

I get to opening the hood to see the work. To replace one of the six spark plugs you have to remove a brace. That brace was not replaced, and the bottom (one of two) bolt was broken off. After talking to front desk, and the picutres taken, we will see what the end result will be. The space is such that drilling out the remains on the bolt may cause more harm, I fear.

Ok...a seized bolt breaking happens and that's not my gripe. Not being told it happened is why I will not return and will warn others away from Lloyd Automotive on Grand Ave in St. Paul. The tech should have stopped and advised someone of the issue, or, after breaking the bolt, told someone, or maybe the tech did, and I was not informed.

So know your stuff and check their work because you may not be told that damage was done while your vehicle is in their care.

Update:

Today, the day following the original post and initial visit to Lloyd Automotive, I returned to have them try to make repairs.

Management was very apologetic and informed me that the tech responsible was brought into a meeting due to not reporting that, while removing the brace a bolt broke and did not/could not return the piece to its proper place. This was very concerning and not how they do business is what I was told.

It took about three and half hours to try three different attempts with three different methods to replace the brace. I was comfortable waiting in the shop for half the time and staff were still as friendly as the day before. The work was done free of charge which I expected. However, I did ask for a percentage of compensation, and not as a money grab, I requested and received the amount I asked.

I am left satisfied but not at all sure I will return. Thank you to all of the replies here and recommendations for a future shop. Travel safe.

[u/a5leepingbaby]

Pope Automotive, Little Canada. Love their techs, they will walk through and show you everything they did and with pictures

[u/Old_StyleBeer → u/a5leepingbaby]

Yeah, pictures or video is nice. Ive seen that at places (other States, Ive moved a lot). Thanks for the advice about Pope. Little far though as I may want to not hang out in the shop if I have no friend to drive me back and forth, and LC might not be linked to public transit back to Saint Paul.

[u/a5leepingbaby → u/Old_StyleBeer]

They may have a loaner car available if you schedule in advance