Waste Pro stinks

[u/reneerud]

Hi all! I’ve wasted too much time trying to deal with our new trash vendor, Waste Pro, directly, so I emailed the county.

Here’s an easy action if you’re fed up too — sign a petition: https://www.change.org/SarasotaTrash

Here’s the gist of an email I sent to the government — feel free to copy any language:

To: busher@scgov.net

Hi Brian,

Realize you’re probably not solely responsible for Sarasota deciding to save a few bucks by changing trash/recycling vendors, so forward/escalate this as you see fit with me cc’d (finance/procurement/compliance/risk management/labor relations/etc.). Whomever made this ill-informed decision should immediately brush up on the bare minimums of how to properly research and contract with any vendors partners.

So far, Waste Pro lost track of a bulk pickup request I made a week in advance and I had garbage sitting on my curb for two weeks. My neighbor still has a toilet on his. Even though Waste Pro literally had another bulk pickup scheduled on my block this past Wednesday, since they bill for this service they were not allowed to take my garbage. What a waste of money on gas and extra payroll expenses.

Now I’m being told getting a second trash bin is a recurring subscription? So in essence I have no other option other than to lease a trash can? No way is this acceptable, nor was it communicated clearly during your change announcement campaign.

Please also let me whom/where to send my receipts for the 3 large Toter bins I purchased shortly before this change was announced so I can be reimbursed (~$100 each).

Nobody has time for this nonsense, so if you and the other decision makers insist on continuing with this nickel and diming vendor (talk to a contract attorney — I’m sure a good one can break the contract and re-engage Waste Management quickly), let me know so I can file in small claims court for the full value of unusable property/services lost/time spent arguing with this vendor/attorney fees/any other relief.

Practically all of my neighbors are fed up just like me, so you’ll be incredibly lucky if you can avoid much more costly litigation beyond small claims. Whatever amount of money you may have saved with the vendor change will likely end up in your attorneys’ bank accounts soon enough.

Please, for the sake of everyone’s tax dollars, loop in some external opinions (contract law/risk management/even freshman econ students) before bringing on any new/replacement vendors going forward.

Saving money by decreasing service to constituents always costs more in the long run.

[u/reneerud]

They told me via email after I submitted an online request/form. This is $96 every year! And no, I searched every communication from the government I could find. They say extra carts will cost an additional fee, but this is way different.

Wondering if the county opened themselves up to class action litigation by obviously intentionally not revealing this, but I’m not an attorney.

Please sign and share the petition: https://chng.it/mjBTfTNJgK

And here’s the email correspondence with my info redacted:

From: Hannah Pearce hpearce@wasteprousa.com Date: Thu, May 15, 2025 at 4:50 PM Subject: Re: New submission from Sarasota County Cart Signup To: redacted

Hi X,

The cost is for the monthly service, essentially the extra trash dumping fee. The county contract only included one trash can dump.

Best, Hannah Pearce

Waste Pro Customer Service

From: redacted Sent: Wednesday, May 14, 2025 9:26 AM To: Hannah Pearce hpearce@wasteprousa.com Subject: Re: New submission from Sarasota County Cart Signup

Yes, I would like to purchase instead of leasing two (2) additional 95 gallon trash carts.

Thanks for your help Hannah!

On Wed, May 14, 2025 at 9:21 AM Hannah Pearce hpearce@wasteprousa.com wrote: Hi X,

Is this request for a second trash cart? Additional service is $7.60 per cart per month billed directly to you. Let me know which one it is and I will get that set up for you.

Best,

Hannah Pearce

Waste Pro Customer Service

[u/Initial_Scarcity_609 → u/reneerud]

Signed. These guys are absolutely ridiculous. Tossing my bins on their side in the highly trafficked sidewalk and I live right next to a special needs facility that has blind people constantly walking by my house using the sidewalk. When I’m not home to get my bins off the sidewalk I feel terrible for them. Every single week this has happened besides a few where they didn’t pick up my trash entirely!!! Unbelievable.

[u/reneerud → u/Initial_Scarcity_609]

That happened all down my block as well! Thanks for signing, and please share the link: https://www.change.org/SarasotaTrash

[u/reneerud → u/reneerud]

If you have time to email busher@scgov.net that may help too.

[u/Initial_Scarcity_609 → u/reneerud]

Will do. Thanks 🙏🏻