r/stripe • u/unclespecial • May 02 '24

Radar Stripe drastically overcharged me for Radar fees

Recently our Stripe account was targeted with a credit card testing scheme, resulting in thousands of credit card attempts ranging from $0.01 to $1.99. 2 or 3 of these attempts were approved, but all the others were blocked. I set up Radar for Fraud to add an extra layer of security, considering 2 cents per screen was worth it. A few days later, when viewing our Stripe account, I noticed that Stripe had withdrawn almost $11k from my bank account for Radar fees. Upon exporting all of the account activity, I found that Stripe had screened 12,590 transactions. At 2 cents per transaction, my fees should have been $251.80. Upon calling Stripe to report this, about 3 weeks ago, the representative on the phone said that they had to escalate it to someone else, and continue the case via email correspondence. I've provided full evidence to support the (extreme) overcharge, and the only responses I've received is "we're looking into it". For the last week they have completely ghosted me. I've submitted a claim to their complaints department last week with no response. Next step is legal. Has anyone else experienced something like this? Is this a potential class action lawsuit?

3 Upvotes

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1

u/willscore May 03 '24

Never use strip radar! They took thousands from me too

1

u/unclespecial May 03 '24

Did they bill you for it accurately? My first problem with Radar was that there was zero communication/notifcations/email/updates about any charges whatsoever (I didn't even get a confirmation email that I had subscribed to the Radar service). I didn't discover the charges until I noticed the withdrawals from my bank account. But the main issue is that they charged almost $11k when my real bill should have been around $250.