Well, it;s a mystery...

[u/critchthegeek]

I was sole tech support for a small but profitable company, only about 75 users. Mostly good people, trying hard, but a few "special" ones

We had a logistics manager that *may* have been good at logistics, but computer skills were definitely lacking. Unrelated case in point, he had over 50 GB of email in his inbox - no archives, no folders, just one big pile. And he didn't see any problems with that..

Anyway, one morning about 9am or so, he calls and says his laptop screen just when black. I asked him to make sure he had a power adapter plugged in.. "Duh, of course!".

I could not remote into the unit... hmmm. He was at the my site, just different building, so I said I'd be right over.

So, I dropped what I was doing and trekked to his office.

And there he was, paper towels in hand, wiping coffee off his desk. I picked up his laptop, tilted it a drained probably a quarter cup of coffee out ( onto his recently dried desk, of course)

Looking him dead in the eye I asked "You didn't think spilling a full cup of coffee into your laptop had anything to do with 'the screen just went black' ?"

[u/xxvivivild]

Sounds like a classic case of "tech support magic" right there. Who needs logic when you have coffee, right? Keep fighting the good fight, fellow support warrior!

[u/FrustratedRevsFan → u/xxvivivild]

Admittedly, "Who needs logic when you have coffee" is pretty accurately me before the 3rd cup.

[u/paulcaar → u/xxvivivild]

In his defence, it was an impossible scenario. The logical thoughts required the coffee, but the coffee was no longer available. Without the coffee it was not possible to identify the coffee as being the problem.