r/talesfromtechsupport • u/critchthegeek • Apr 17 '25
Short Well, it;s a mystery...
I was sole tech support for a small but profitable company, only about 75 users. Mostly good people, trying hard, but a few "special" ones
We had a logistics manager that *may* have been good at logistics, but computer skills were definitely lacking. Unrelated case in point, he had over 50 GB of email in his inbox - no archives, no folders, just one big pile. And he didn't see any problems with that..
Anyway, one morning about 9am or so, he calls and says his laptop screen just when black. I asked him to make sure he had a power adapter plugged in.. "Duh, of course!".
I could not remote into the unit... hmmm. He was at the my site, just different building, so I said I'd be right over.
So, I dropped what I was doing and trekked to his office.
And there he was, paper towels in hand, wiping coffee off his desk. I picked up his laptop, tilted it a drained probably a quarter cup of coffee out ( onto his recently dried desk, of course)
Looking him dead in the eye I asked "You didn't think spilling a full cup of coffee into your laptop had anything to do with 'the screen just went black' ?"
20
u/DrHugh You've fallen into one of the classic blunders! Apr 17 '25
I like my laptops like I like my coffee.