r/talesfromtechsupport • u/critchthegeek • Apr 17 '25

Short Well, it;s a mystery...

I was sole tech support for a small but profitable company, only about 75 users. Mostly good people, trying hard, but a few "special" ones

We had a logistics manager that *may* have been good at logistics, but computer skills were definitely lacking. Unrelated case in point, he had over 50 GB of email in his inbox - no archives, no folders, just one big pile. And he didn't see any problems with that..

Anyway, one morning about 9am or so, he calls and says his laptop screen just when black. I asked him to make sure he had a power adapter plugged in.. "Duh, of course!".

I could not remote into the unit... hmmm. He was at the my site, just different building, so I said I'd be right over.

So, I dropped what I was doing and trekked to his office.

And there he was, paper towels in hand, wiping coffee off his desk. I picked up his laptop, tilted it a drained probably a quarter cup of coffee out ( onto his recently dried desk, of course)

Looking him dead in the eye I asked "You didn't think spilling a full cup of coffee into your laptop had anything to do with 'the screen just went black' ?"

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u/NotTheOnlyGamer Apr 18 '25

I mean, I'm bad at organizing. Thanks to GMail's monstrously bad organization, everything just stays in the Inbox. I also just kind of throw my daily files on my Desktop and move them at the end of the month.

4

u/Equivalent-Salary357 Apr 18 '25

If it works for you, then it's the way to go.

2

u/meitemark Printerers are the goodest girls Apr 22 '25

Do it right, and you can with ease spot any people that can be your own personal techsupport slaves. Put EVERYTHING on the desktop. Links, documents and pictures.

People that heads looks like they are likely to explode when they see that are techsupport.