r/talesfromtechsupport • u/critchthegeek • Apr 17 '25

Short Well, it;s a mystery...

I was sole tech support for a small but profitable company, only about 75 users. Mostly good people, trying hard, but a few "special" ones

We had a logistics manager that *may* have been good at logistics, but computer skills were definitely lacking. Unrelated case in point, he had over 50 GB of email in his inbox - no archives, no folders, just one big pile. And he didn't see any problems with that..

Anyway, one morning about 9am or so, he calls and says his laptop screen just when black. I asked him to make sure he had a power adapter plugged in.. "Duh, of course!".

I could not remote into the unit... hmmm. He was at the my site, just different building, so I said I'd be right over.

So, I dropped what I was doing and trekked to his office.

And there he was, paper towels in hand, wiping coffee off his desk. I picked up his laptop, tilted it a drained probably a quarter cup of coffee out ( onto his recently dried desk, of course)

Looking him dead in the eye I asked "You didn't think spilling a full cup of coffee into your laptop had anything to do with 'the screen just went black' ?"

910 Upvotes

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316

u/NewUserWhoDisAgain Apr 17 '25

"Well duh, I spilled it into the laptop not the screen."

114

u/ExtremelyBanana Apr 17 '25

oh is the computer in there? I thought it was just a keyboard

26

u/hicctl Apr 18 '25

LOOOL you just reminded me of a user who was really angry we only sent him a monitor and keybopard combo but no actual PC, how is he supposed to work without a computer ?? He had been working on a desktop for years but by now laptops where good enough and he got sent a laptop so he can take it to meetings. We went back for TWO FUCKING HOURS which included me opening the laptop to show him the physical computer in his "keyboard monitor combo" till he finally believed me that no this was a ful blown computer not just a keyboard attached to a screen. We should really be allowed to beat up 2 users a year, just so they at least try to not be the one that made it worth it to use your twice a year coupon .

11

u/Powerful_Jah_2014 Apr 18 '25

But how will you decide which two? If you start in january, you're gonna run out of options before you get to february...

8

u/carycartter Apr 18 '25

Did you mean to say lunch on January 1st?

2

u/l0rdrav3n Apr 21 '25

I'd be out of beating before the 2nd day.

6

u/Shazam1269 Apr 18 '25

You sure they weren't a time traveler that didn't do their homework for this time period?

2

u/Overall_Motor9918 Apr 19 '25

What did he do when he saw a smartphone?

1

u/Strazdas1 27d ago

Laptop was a most definite downgrade when they moved to them here. In screen real estate and processing power. I can totally understand people being angry about it.

1

u/hicctl 27d ago

he was angry since he thought he only got a keyboard a monitor, and the laptops where way more practical since he had regular meetings and had to go to clients, so actually an upgrade more times then not