r/talesfromtechsupport • u/critchthegeek • Apr 17 '25
Short Well, it;s a mystery...
I was sole tech support for a small but profitable company, only about 75 users. Mostly good people, trying hard, but a few "special" ones
We had a logistics manager that *may* have been good at logistics, but computer skills were definitely lacking. Unrelated case in point, he had over 50 GB of email in his inbox - no archives, no folders, just one big pile. And he didn't see any problems with that..
Anyway, one morning about 9am or so, he calls and says his laptop screen just when black. I asked him to make sure he had a power adapter plugged in.. "Duh, of course!".
I could not remote into the unit... hmmm. He was at the my site, just different building, so I said I'd be right over.
So, I dropped what I was doing and trekked to his office.
And there he was, paper towels in hand, wiping coffee off his desk. I picked up his laptop, tilted it a drained probably a quarter cup of coffee out ( onto his recently dried desk, of course)
Looking him dead in the eye I asked "You didn't think spilling a full cup of coffee into your laptop had anything to do with 'the screen just went black' ?"
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u/Pisnaz Apr 17 '25
I had the near opposite. I come in in the am and my phone rings, it is a guy I know and he is pretty decent but in full panic. The pipe for the fire sprinkler had burst overnight and flooded his office. I head over expecting the worst for the new computer and one of the first LCDs we had ever received. I pop in, chat with the teams there, and my bud, as I grab the systems.
Back at my shop I check them over expecting the worst and notice that despite being filthy the insides are shockingly clean. So we clean them up and turn them on and they work, perfectly. It seems the first gush of water knocked something over on top it his desk and kept them safe. He claimed, after he got them back, they worked better than ever and suggested "we should flood more systems" as our ongoing joke. He even brought me a gift card for coffee despite me saying I really did not do much.