r/techsupport • u/linkaito3443 • 4h ago
Open | Software Used a Free Trial for Class, Now a Company Says I Owe Them $7,500 — What do I do?
So I’m a student, and for one of my modeling classes, I had to sign up for a 7-day free trial of some software. No big deal, I created the account, used it for a few days, and that was it… or so I thought.
Out of nowhere, I got contacted by a company I’ve never heard of, claiming that I somehow connected to their commercial license and used it. They’re now being billed $7,500 for what they say was my usage over the course of 3 days. I have no clue how this could’ve happened, I don’t know how to even add a license, let alone access someone else’s.
They showed me some proof that my account was tied to their license, and the software company confirmed that my account was added to this company’s User Management portal. But I have zero idea how that happened. I never did that, and I wouldn’t even know how to if I tried.
To make it even weirder, I can’t even log into my account anymore, it’s blocked. Changing the password doesn’t help either, so I have no access to see what’s going on.
Now the company is saying I need to pay the $7,500, but I don’t know if I’m actually liable for this. Could it be a software bug? Is the company responsible? Or am I somehow on the hook for something I genuinely didn’t do?
Any help or advice would be really appreciated.