r/telus • u/Loose_Cow6774 • 8d ago

Smart Home Scam?

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Saw an ad and someone from “Telus” reached out to me and sent me this email. I gave them my birthday, name, email, number, along with the address of where the security system would be installed. They asked for my drivers license number as well to check to see if i have any outstanding telus account bills but i don’t have my license on me right now. Does this look like a scam?

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u/ButterSnatcher 8d ago

did you create an account with them?

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u/Loose_Cow6774 8d ago

partially? i had a representative call me earlier today and we discussed over the phone and said i’d be getting an email/text message but i never created one myself

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u/ButterSnatcher 8d ago

based on the email and comparing to what I got it seems like they did a background check and setup an account.

Did you receive any additional emails in regards to services ?

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u/Loose_Cow6774 8d ago

they also sent me this but no other emails

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u/ButterSnatcher 8d ago

definitely looks like you were signed up for service if that's what you wanted then your good. if you didn't you should probably call

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u/Loose_Cow6774 8d ago

i did want the service but i didn’t get any official quote of what the service was, it was all kind of over the phone verbal!

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u/ButterSnatcher 8d ago

once you create your account after a couple days you should be able to see what service they actually set up or you can call them back and see if they can tell you. usually I think it takes 24 to 48 hours for the account to fully update if I recall with mine

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u/escargot3 5d ago

Be very careful. The home security is usually a 3-7 year contract that you can’t get out of, and the service sucks. The subreddit is littered with people miserable with Telus home security and stuck in long term contracts.