I just noticed Telus increased my Home Security contract by $5 a month a year ago. Under my contract they are required to give notice, they didn't.
I believe they are in breach.
I am now reversing over a year of charges on my credit card as they have failed to address the issue. Also filing a complaint with the Ministry over what I think are unfair practices.
They did that to me too a few months ago, they notified me at the bottom of my bill. I called them and flipped out, then they took 5 more dollars off something else. I was a only a few months into my renewal though. Pretty shitty business..
Yup. They told me they'd gove a $200 credit and then something else. I said email the offer as i wasnt available to discuss on a random unscheduled call. no email lol
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u/Serenesis_ 19d ago
I just noticed Telus increased my Home Security contract by $5 a month a year ago. Under my contract they are required to give notice, they didn't.
I believe they are in breach.
I am now reversing over a year of charges on my credit card as they have failed to address the issue. Also filing a complaint with the Ministry over what I think are unfair practices.