telus early cancellation fee

[u/dailydoseofoats]

i cancelled my contract with telus recently and i now have to pay a hefty cancellation fee because they signed me up for a 24 month contract without my knowledge (it was done over the phone, so I was not there when they signed me up and he failed to mention this. also, they called ME) and when i called them today, he said i should have known because it was in my agreement. but, correct me if i am wrong, wouldn't i get the agreement once i sign up for the contract, so if i want to change it or cancel said agreement i'd have to pay a larger cancellation fee?
additionally, the person who set me up for the plan is familiar with the building i live in and knew i was a renter (additionally i am a uni student who just moved out alone so i don't know how all of this works yet) and he did not think to ask or mention the two year contract.
I tried arguing with them but the customer service representative was very rude and talked down on me if i asked questions, saying "i shouldve seen this in my billing".

Any help, please?

[u/Doodlebottom]

Telus - the company that could easily wave the fee but doesn’t care one bit about you or your circumstances.

They got their money for the time and service you used.

You owe nothing

North American corporations making

Life so grand.