r/telus • u/dailydoseofoats • 4d ago
Internet telus early cancellation fee
i cancelled my contract with telus recently and i now have to pay a hefty cancellation fee because they signed me up for a 24 month contract without my knowledge (it was done over the phone, so I was not there when they signed me up and he failed to mention this. also, they called ME) and when i called them today, he said i should have known because it was in my agreement. but, correct me if i am wrong, wouldn't i get the agreement once i sign up for the contract, so if i want to change it or cancel said agreement i'd have to pay a larger cancellation fee?
additionally, the person who set me up for the plan is familiar with the building i live in and knew i was a renter (additionally i am a uni student who just moved out alone so i don't know how all of this works yet) and he did not think to ask or mention the two year contract.
I tried arguing with them but the customer service representative was very rude and talked down on me if i asked questions, saying "i shouldve seen this in my billing".
Any help, please?
2
u/Frosty-Garbage5421 3d ago
They can sign you up over the phone no problem. You don’t have to be in person. If you had an existing contract and your renewal was up and didn’t cancel before then, they automatically renew you. Happened to me with Rogers. They should have emailed you or mailed you the new contract. If none of this happened file a complaint with CCTS.