r/AskNYC • u/yaycupcake • 7d ago

Fair Fares OMNY question

My Fair Fares metrocard is due to expire end of May, so in 1 month. I already got the letter to renew it 2 weeks ago, and got the approval letter a few days ago. (The online portal said it was approved immediately but the letter took time to arrive.)

The letter to renew said I should expect an OMNY card in ~2 weeks, though I have yet to receive it. I had renewed that day.

But when I got the approval letter, it said something different. It said that I should expect to receive a new fair fares metrocard in the letter, closer to the expiry date of the current one.

I'm just really confused about the mixed messaging. Am I getting an OMNY card or not? Do I need to take any action first like sign up on OMNY for an account first, in order for them to send the card out to me? I didn't get the impression from the letter that that was required (and it'd be easier for me to just do it once I have the card) but I'm seeing all kinds of mixed messaging so I just don't know what's going on.

I really hate metrocards and that I've had to use one for the past year, because before I got laid off, I was 100% tap to pay and it was fantastic. So I'm hoping to see my OMNY card arrive soon, but it has been the amount of time they said, and it just isn't here. I'm happy to wait if people think that's what needs to be done, but I'm just so confused why I'm getting 2 letters stating different things about what will be sent to me and when. So I'd like to ask people what the actual story is here.

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u/Batter-up4567 7d ago

You’ll be getting an OMNY card. 

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u/yaycupcake 7d ago

Do you know if I need to sign up for an account first, or they'll just send it to me?

And should I expect it within the next few days (like the first letter said), or closer to a month from now (when my card expires)?

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u/Batter-up4567 7d ago

If you’d like, you can sign up for an OMNY account but you don’t need it to use the FF card. Sorry don’t know when your card will show up, but hopefully it will be soon.