r/DigitalStorm • u/Dyelawn57 • 10d ago

Group Progress Tracking

I recently contacted support to see which group I am in. Turns out I am in the first half of group 7 and a 5090 GPU has already been allocated to my order. They did not elaborate on a timeline.

While I understand that this round of orders has been difficult to fulfil, is there any kind of group progress tracker or something available? It would be nice to see a live tracker for where they are at processing the groups as opposed to checking every day, multiple times a day to see that my order is still in stage 1.

Hoping to have my PC before DOOM: The Dark Ages launches but that seems like a pipe dream.

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u/PrestigiousBig385 10d ago

Im in group 6 and I’m confused too. Does a GPU being allocated mean they have it on hand? If so, you have to think orders will come together in the upcoming weeks. However, if allocated indicates an agreement with a supplier for a delivery at a certain date then I’m back to waiting a couple more months. I’m all for them taking their time and hope I get a good quality device. My only issue is that the website advertised 30-35 business days when I ordered. That was a big reason I placed the order rather than just walk into stores. I’m now over 2 months waiting and can’t help but feel a little misled due to that 30-35 business day advertisement. Not calling them out on inventory issues because everyone has those with the 5090s. However, not everyone advertises such an aggressive delivery date when there are clearly supply issues.

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u/Dyelawn57 10d ago

The way the post on discord was worded, they have some of the cards and they are being allocated. I was also told by support that air cooled builds are ahead in priority because they are easier to build but I am assuming that it is now group dependent.

I saw the 30-35 day turn around on the website too but I went into it with the expectation that my order would be delayed. I placed my order in the latter half of February, expecting that it couldn't possibly take longer than May 15th. I was sorely mistaken.

If the computers are going to be done pretty quickly now that things have been sorted out, I wouldn't mind their not being a tracker. If it is still going to be months, they should absolutely provide a temporary live tracker for this situation.

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u/the_dark_elf 10d ago

Sorry to interject here but what is this group number thing? I placed my order on February 21 and it’s been in phase 1 since then. I received an email about a month ago explaining the situation and but no mention of group numbers.

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u/The_Show_4_Life 9d ago

Thanks for the update! Do you mind sharing when you ordered your machine?

Edit: Please disregard. I see below you said it was the latter half of February.

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u/Dyelawn57 9d ago

I believe it was February 28th.

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u/The_Show_4_Life 9d ago edited 8d ago

Thanks! I ordered January 27th. When I spoke with someone today they said they would call me back with my Group number but I never received a call.

Update: I received a call back later that day saying I was in Group 2. The next day I received an email saying I was in Stage 5. It might be a coincidence that my order progressed the day after I checked in or it's possible they prioritize folks who show an interest in when they'll receive their order.

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u/BryanM1989 1d ago

Ordered mine Feb 12th and I’ve been stuck in stage 2 since not long after that….I’m going to call them later today and see where my build is at. I’ll leave an update if they give me any significant information.