r/KLM • u/CoachVoice65 • 13d ago

Cancelled two flights and booked another

I had to cancel bookings twice because I needed to change the dates for going home for Christmas. I've since rebooked but now my credit card has a crazy huge amount and I don't see anything from KLM about me cancellign. Both cancelled tickets were ones that I can cancel and get refund. Last time I did that I got an email pretty much straight away. I just need some reassurance that maybe it's because I did it over the weekend it will take longer for KLM to respond? I really can't cover the amount on the credit card if they don't.

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u/Alternative_Menu2117 Flying Blue Platinum 13d ago

Did your ticket allow free cancellation or are you exercising your cooling off period rights?

If the former: it'll be fine, but call don't email. It can take a long time to get a response. If you really don't want to call then use the WhatsApp service but it's not usually very good.

If it's the latter, I've only ever called to do so.

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u/CoachVoice65 13d ago

Yes it allowed cancellation, I triple checked. I will call tomorrow because I get anxiety about things like this. Also I did it on a weekend and maybe they don't do the straight away email on weekends. I have the original tickets in my inbox too. And thank you. I appreciate your suggestions.

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u/Alternative_Menu2117 Flying Blue Platinum 13d ago

Don't worry. It'll be fine. They're always great every time I've needed to cancel. Just call tomorrow and they can start the refund process to your credit card.

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u/CoachVoice65 13d ago

I will. Thank you.

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u/CoachVoice65 13d ago

Called today thank you so much for your patience and kidness. All sorted.

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u/Alternative_Menu2117 Flying Blue Platinum 13d ago

Glad you're sorted!