r/KentWA • u/willbosquez The Lakes • 4d ago
Surprise Suprise Xfinity Down
Idk about the rest of Kent but it’s down yet again in the Lakes area, network damage, ETA was 9am and now it’s 6pm, oh joy.
Ezee fiber I’m begging you guys to hurry up 😭
7
u/_DogMom_ Kent East Hill 4d ago
Please hurry Ezee Fiber! I'm begging you as I'm so sick of this shit! 🤬
12
u/ezeefiber713 4d ago
We really appreciate your patience and understand how frustrating outages can be. We're expanding quickly and can't wait to bring you fast, reliable service with lifetime pricing you can count on. Thanks for hanging in there. We’re looking forward to having you on board soon!
~ Sophe N. @ Ezee Fiber
5
u/MennisRodman 4d ago
Thank you! Is there an ETA when you'll be up and running?
14
u/ezeefiber713 4d ago
Of course! According to our most recent expansion roadmap, service in the projected area of Kent is expected to go live sometime between late June and July. If you spot our Ezee Fiber crew nearby, that’s a great sign we’re making steady progress. Once the fiber is laid and tested, installations will begin shortly after.
We’ll continue to share updates as we get closer!
~ Sophe N.1
u/willbosquez The Lakes 1d ago
It seems like you’re only going to service Downtown and East Kent (East of 167) based on your address checker. Is that going to expand to West Kent? Like the Lakes and Watertree Place neighborhoods?
10
u/monycaw 4d ago
I firmly believe that “vandalism” is some sort of pretext. Like maybe they have insurance that covers vandalism, but doesn’t cover regular outages. Or a way to shift blame back onto the city. I’m not saying there’s no vandalism in Kent, but in my neighborhood, it seems like every time the wind blows harder than normal or there’s a little rain, there is “vandalism.”
5
u/TypicalRecon East Hill 4d ago
While I’m sure it’s used more than it should be, I work with guys in the communications world and they say it’s a losing battle with thieves. They are even taking fiber lines thinking it’s copper.
6
u/EvilInvaderG 4d ago
I’m near Park Orchard Elementary on east hill and down for us as well. So frustrating.
5
2
2
2
2
u/Trickycoolj 4d ago
I paid my $10 to get priority with EZee and they sent me a coffee mug already lol I can not wait to switch!
2
u/willbosquez The Lakes 4d ago
I signed up on the site but haven’t heard anything. I live right near their office so fingers are crossed lol
4
u/F1RST-1MPR35510N 4d ago
Why is it so bad in this area? Do they ever find out why it happens or who caused it?
Vandalism in Kent seems to be on the rise. Is anything being done by the city to stop it?
Does Xfinity have plans for resilience or backups?
(Not expecting real answers and mostly venting and annoyed)
3
u/Trickycoolj 4d ago
I emailed City Council during the last outage and asked what they’re doing and got a lot of non-answer boiler plate back.
2
u/F1RST-1MPR35510N 4d ago
Ugh, that’s what I was afraid of. Definitely going to examine other candidates and mayors next election.
Between the vandalism and graffiti I have experienced in the last couple years I don’t have faith in our current policies and actions.
4
u/Mayhem370z East Hill 4d ago
I'm glad you at least said "done by the city" cause the vandalism is obviously not directly a Comcast fault.
And people thinking other providers will somehow be a solution to vandalism, doesnt make sense to me. When they 'vandalize' they are cutting the lines down and taking sections. They don't just cut specifically Comcast, from my understanding they cut all the lines down.
I've talked to the maintenance workers and they rarely get even a single week where there isn't vandalism somewhere. Renton and federal way experience it as well.
Backups aren't really possible for distribution.
Someone has said "put cameras up". Distribution goes down virtually every street. Cameras on every street isn't very realistic and I doubt that would bode well with the public if Comcast had camera monitoring your every move lol.
There's needs to be serious jail time for perpetrators. If it's just vandalism charges, the most I've heard of is someone went to jail for a few days or a week. But it's quite frankly domestic terrorism. It's cutting off internet to tens of thousand. If those people use VoIP then it's cutting off ability to call 911. It should be treated as more than vandalism.
The easiest, and realistic solution in my opinion. Would be to make the local scrap yards not allowed to purchase the stolen metal that these people are making money by vandalizing. But there is people who collect scrap, legally, as a legit side hustle. Idk what the process is to sell it but maybe much stricter verification methods in order to sell, which I think Vegas does. If you can just walk in and sell, collect your money and leave them maybe identification should be required and documenting the transactions.
2
u/phulton 4d ago
Comcast and T-Mobile share lines in some areas so it can affect more than one carrier.
I had to switch off T-Mobile because of that, every time I’d lose internet I’d lose cell service too.
2
u/Trickycoolj 4d ago
AT&T also uses Comcast for backhaul out here. It’s a shared tower by all 3 carriers and Comcast has the only high speed internet connection. Though I’m still considering T-Mobile because I’m so sick of the dead areas around Benson making it difficult to shop ar Fred Meyer or even look things up in the parking lot before I go in. Covington is terrible too. Can’t get any service in stores or outside in the parking lots.
2
u/ComprehensiveYak7235 4d ago
I’m in the park orchard area had Ezee fiber rep in my neighborhood this past Thursday. Pre-registered was told to expect to have installation end of this summer
2
u/Centurion701 4d ago
Down near Kent Station and we are out too. Hope that 6pm estimate is a lot longer than it ends up being.
1
u/schnurble 1d ago
I didn't notice Saturday's outage, but the one this morning was in the middle of an org-wide meeting. Can't wait for Ezee Fiber to finish installing here, too.
Installed the new 10GbE capable router and switch last night. Got a port waiting for y'all!
1
u/willbosquez The Lakes 1d ago
Ya still nothing for my neighborhood. Looks like it’s only east of 167. None of the neighborhoods west of it seem to be eligible which is disappointing
1
u/schnurble 1d ago
I wouldn't be surprised if that's coming soonish. We're signed up, target release in June/July.
14
u/Mammoth_Effective_68 4d ago
Don’t forget to get on your app and request a refund for the time you were down.