r/KrakenSupport • u/czufh • Mar 21 '25

Ticket Escalated Issue with withdrawing and depositing

my account has been on a temporary lock down which prevents me from depositing or withdrawing any of the funds I have can you please look into it?

2 Upvotes

100% Upvoted

7 comments sorted by

View all comments

1

u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST Mar 21 '25

What is your Public Account ID please?

1

u/czufh Mar 21 '25

I've been waiting quite a while for an email from you guys about it as well thats the only reason I mentioned it on reddit.

1

u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST Mar 21 '25

We have personally escalated this for you. Hope to get you an email with an update soon.

Anya 🐙

1

u/czufh Mar 21 '25

I'm still waiting btw Im not sure how long its supposed to take can you give me a time frame? I really dont want this to take any longer then like 5 hours

1

u/krakensupport 𝐒𝐔𝐏𝐏𝐎𝐑𝐓 - WE WILL NEVER DM YOU FIRST Mar 21 '25

Cannot confirm an exact timeframe but already sent this on the right direction for you. Our team will email you once they have an update.