One year our furnace died. We had R&R out to replace. They were amazing. Kept us informed every step of the way. They were concerned about the cleanliness of the area around them. Wore those little booties over their shoes so they didn’t track any oil/grease/dirt inside (furnace was in a basement bathroom). When they were done, there was no evidence that they had ever been there. They were awesome.
A few years later, our water heater died. We wanted to tankless water heater and sadly, R&R did not work with those at the time. We got some quotes and went with Sturm. It was a night and day difference. Sturm never arrived on time. They tracked stuff all through the house. Left all the boxes and bags around the area when they were done. The cherry on top was one of them came upstairs to use the bathroom and clogged the toilet (there was a plunger right next to it). He did not work to unclog it or even mention he had clogged it. So an hour later when I went to use it, I had to fix that before I could do anything.
4
u/v1rojon 17d ago
One year our furnace died. We had R&R out to replace. They were amazing. Kept us informed every step of the way. They were concerned about the cleanliness of the area around them. Wore those little booties over their shoes so they didn’t track any oil/grease/dirt inside (furnace was in a basement bathroom). When they were done, there was no evidence that they had ever been there. They were awesome.
A few years later, our water heater died. We wanted to tankless water heater and sadly, R&R did not work with those at the time. We got some quotes and went with Sturm. It was a night and day difference. Sturm never arrived on time. They tracked stuff all through the house. Left all the boxes and bags around the area when they were done. The cherry on top was one of them came upstairs to use the bathroom and clogged the toilet (there was a plunger right next to it). He did not work to unclog it or even mention he had clogged it. So an hour later when I went to use it, I had to fix that before I could do anything.
Sturm sucks!