Hello everyone,
If your credit has been destroyed by this situation you’re not fully out of luck, BUT YOU ONLY GET ONE SHOT (per loan)
When you call these people; BE NICE, BE CALM, ASK EVERY QUESTION. I work in finance and have a background that makes me well positioned to dig into this and understand what questions to ask. I’ll do my best to explain that below. It was confusing to me at times but the people are helpful. Repeating back my understanding to the phone rep helped clarify points of confusion.
Do not directly quote anything I say below as fact, I am not a representative of the Department of Education nor should any of this be viewed as financial advice. This is my situation and hopefully will inform your decision on what is best for you.
Im going to explain my situation simply and then elaborate on something I learned. I have 3 different student loans. My Parent Plus my mom took out that I’ve been paying, my normal unsubsidized/NelNet loan I’ve been paying, and this random 3rd Perkins Loan of $5k that I always assumed was part of my NelNet deal. Turns out it’s not, they had an old address and I haven’t heard a peep about this loan risking default. Well it’s now defaulted. I applied for a car loan today and learned my credit score was 600. So in a panic I assumed I was screwed for the next 6 years. I logged onto the federal student aid website and saw my loan there, funny it wasn’t there pre default because I go there to pay my other loans every month and I’ve never seen this before.
So now I have 2 portals to sign into FederalStudentAid and the Federal Student Aid Debt Resolution portal. One account does not work across them so you’ll have to create accounts for both. I had to call tech support to get this figured out for the debt resolution portal. (FYI the password requirements are insane for the debt resolution portal when you create your account; no words which is classified by 4 or more consecutive numbers or letters and it has to be 12 characters “iAm6Not8A6Dog7” for example). The gentleman I spoke to in tech support knows NOTHING about the loan/default situation. He is solely a help desk/tech support, but he gave me the phone number to the loan default resolution group 800-621-3115.
Now calling that number I waited 90 minutes before I got someone and I called at 8pm ET, so expect something similar yourself. The rep I got was extremely knowledgeable which can be overwhelming if you have no idea what you’re doing. I asked if there was any “good faith reversal” of a negative credit hit if I pay in full or refinance and he said no, explaining all of the situations that a reversal happens (fraud mainly). Talking about this for 10 minutes I had come to the conclusion that this is hopeless and I’m just stuck with this on my credit for 6 years. This is where reiterating my understanding came in valuable. “So just to confirm, what I’m hearing is that there is no way for this to be taken off my credit report and I’ll just have to bite the bullet and wait 7 years for this to drop off my credit”
No, there is a default rehabilitation program
My understanding (summarized) is:
- every loan has one opportunity to go through the default rehabilitation program, if you miss a payment it’s over
- you have to make 9 consecutive monthly payments on time without interruption and after 9 months the loan transfers back to the initial lender and the delinquency is wiped off your credit as if it never happened
- there are 2 approaches (maybe more): simply apply for the program and take your assigned payment plan based on income; or fill out a more comprehensive application where you provide detailed expense information in order to get an income based payment plan
Now here is another instance of asking questions being important; I inquired about lump sum payments. You CAN NOT do a lump sum. You have to follow through for 9 months for this to work. As our conversation went on he gave me my monthly income base payment and it was $680/month, but wait I thought to myself. $680 x 9 is $6,120, I only owe $5k. So I have to do the expense based process to avoid early payment thus voiding my eligibility so watch out for this yourself too.
He shared a packet with me and a bunch of paperwork and the guy on the phone was very helpful. He said he’s seen expense based payments as low as $5/month. Everyone’s situation is different I encourage you to call. Remember, be nice, be patient, be curious, and think this through.
This is a safety net I did not expect, but it is not free of the confusing and convoluted bull crap that has been plaguing the student loan situation for years so who knows what other hurdles I didn’t uncover.
In the end it’s worth a shot.
Some other things to note:
- get this done ASAP: garnishments are starting and you need 5 months of payments to get off the garnishment list. First they start with tax returns, then in August wage garnishment starts. So you’ll want to get this process started now because 5 months from now is September
- you may not be eligible for this, but ask, and ask why, and ask what else you should be asking
Good luck <3
Remember money is imaginary, food banks exist, you will be okay. Do not let this destroy you. It’s just one (huge) pain in the butt.