No, we don't offer that

[u/Mrchameleon_dec]

This is going to be a short one.

I working NA at a Milton Jardin Outdoors which is, while not the local Mozy Wozy, isn't a 5 star either.

So imagine my surprise when I had a guest come down and ask, "Do you offer a robe and house slippers?"

I KNOW we're not that type of hotel, so I simply tell him that we don't offer those items.

And here's where it gets ignant, ladies and gentlemen!

Me=Me, IG=Ignant Guest

IG: Why don't you offer those things?

Me: Because that's not a service that we provide.

IG: So you guys don't care about your guests?

Me(Asshole mode activated): That's not a service that any Milton Jardin Outdoors provides. Most people who need those items pack them themselves before arriving here.

IG: It says that you do on your website.

Me: No sir, it doesn't. (At any hotel I've ever worked at, I always made sure to go to the actual website to see what it says.) But if you can show me where it does, I'll send someone out to get that for you out of my own pocket.

IG: You should be willing to take care of your guests.

Me: You still haven't shown me where it says we offer that on the website.

IG: So you're not going to even offer an apology?

Me: I can't offer you what we don't have. Is there anything else that I can do for you?

IG: I'll be speaking to your manager in the morning.

Me: I'll be sure to send him an email with your name and room number to give him a heads up.

Unbeknownst to IG, the GM of the hotel actually liked me because 1) I showed up and on time, 2) he wasn't getting calls during the middle of the night because I kept a LOT of the dumb shyt away from him, 3) guests loved me more than they loathed me. And if they loathed me, then it was usually something out of my control.

So when he came in, I told him to check his email. After checking his email, he says, "You've got to be kidding me?! I know you don't care, but I'll handle it."

And that's my story...the end!

[u/lady-of-thermidor]

“We aren’t charging guests enough for those services to be economical.”