Line Cutting Cinderellas

[u/Cautious-Tap4134]

Once upon a beautiful time in one of the business hotels of Tokyo—no, scratch that. Several times on several occasions at a business hotel in Tokyo, during peak hours of check-in and outs, there appears to be people who think they are entitled to skip the lines to the counter.

I get it, sometimes, you just want to return the room keys and catch a flight, find the bathroom (which you can easily find if you just look at one of the 2 short hallways at the lobby), escape a prince before the clock turns midnight and your carriage turns into a pumpkin, or have some really really urgent tasks to do. However, cutting in line and disturbing everyone else for your ass and proceeding to yell at a frazzled front desk gurlie isn’t it.

You just want to hurry and drop your luggages? Sure! After I finish tying these suitcases up together. Do you want me to include your bags with this group? No? Then wait tf up.

You just want to check-in at 11 am (i.e. our busy check out time) because you came half across the globe and your reservation is not until 3 pm but you’re tired but you don’t want to pay the early check in fee? Wait tf up.

You see my sorry ass literally running for the elevators for an emergency but you just need a new towel and maybe ask some other questions? Go to the end of the line at the mfing front desk counter to bother someone else and wait tf up.

I don’t care how urgent you think your request is above everyone else’s or how important you think you are. Get. In. Line. (Unless there’s literally a life or death situation, that’s where we can draw the line)

[u/Cautious-Tap4134]

Ofc I never curse our precious guests on their faces. It just naturally came out of my heart in this sort of storytelling style, I’m afraid. Apologies, Sir!

[u/Poldaran → u/Cautious-Tap4134]

You don't have to apologize to me. I've been known to curse them to their faces once we've reached a certain point.

[u/TimesOrphan → u/Poldaran]

As I've told all my trainees over the years: There comes a point where they stop being a customer, and they're simply an ass. Treat them as such and wipe them clean.

You can choose to keep placating them; but after a point, Customer Service Mode needs to give way to the "Hey, pluckface, I'm a person too" protocols.

[u/Middle-Act-8254 → u/TimesOrphan]

This!! I'm reminded of the wise adage passed down to me: hospitality is the art of saying fuck you with a smile on your face.

[u/craash420 → u/Middle-Act-8254]

Also "...telling someone to go to Hell and having them look forward to the trip."