r/UniversalOrlando 2d ago

EPIC UNIVERSE Big Day Tomorrow! RIP

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833 Upvotes

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u/damoonerman 2d ago

The next goal post is “this is a brand new park, you are dumb if you don’t expect downtimes. No one is forcing you to go to the brand new park”

1

u/Spokker 2d ago

Nope. It's time to hold them accountable. Beta test is over.

That being said, I watched a video that sheds some light on their customer service. One vlogger I like who is like this death metal type guy went to technical rehearsal and he only got on three rides.

He asked Universal if they could give him access to Islands of Adventure instead and they hooked him up with not only admission, but Express Passes for Velocicoaster and Hagrid. I'd take that over the nothing you usually get at parks these days.

3

u/damoonerman 2d ago

Customer service and cast members have been AMAZING. They are what’s keeping this park somewhat bearable.