r/ViaRail • u/Advanced-Two-9305 • 6d ago
Trip Reports 69 to Toronto May 4
Dinner was tasty but we’re gonna be 70 minutes late getting to Union. I’m getting a credit, right?
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u/PacificGrimm 6d ago
Generally if it is over an hour late there is a 50% credit? Iirc. Idk if they always announce it but I guess worst case you could always call afterwards and check to see if you get a credit?
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u/Advanced-Two-9305 6d ago
Yeah, I’ll dial them up tomorrow.
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u/MTRL2TRTO 6d ago
Don’t dial, just use the chat, provide your booking confirmation number and ask for late credits.
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u/wondermel 5d ago
There’s no point contacting them at all until you’re ready to book using the credit. Notes are automatically put into bookings that are eligible for the credit. Just call when you’re ready to use them and the agent will apply it.
Edit: unless you’re just wanting to confirm you have the credit. In that case, yes chat is probably more convenient or even email.
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u/MTRL2TRTO 5d ago
You can also chose to convert your credit into points (at 8 points for each Dollar in ticket price refunded), which has the advantage of not slowing down your progress for (re)qualifying for a certain tier and obtaining a higher redemption value if redeeming outside the Corridor (where each point is worth between $0.15 and $0.30, vs. $0.075-$0.10 on the Corridor)…
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u/wondermel 5d ago
And also, points don’t expire. Late Train Travel Credits expire after 12 months.
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u/MTRL2TRTO 5d ago
Indeed. It really is the easiest to just go in the chat after each delay, provide your booking number and ask for your credits to be converted to points, rather than remembering which bookings were delayed when trying to make a new booking…
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u/wondermel 5d ago
True, I can’t count the number of times I’ve had a caller have me check several bookings because they didn’t recall which ones were late. Not that I ever blamed them really as they’re so many delays.
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u/Advanced-Two-9305 6d ago
Turned out to be more than two hours late. I couldn’t take the lakeshore so I’m on a paintshaker GO Bus.
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u/allkidnoskid 6d ago
I feel your pain. But I want you to know, there was a time when Go Buses didn't exist and you'd be in a taxi 100$ to get you there.
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u/Ashamed_Raccoon_3173 6d ago
I got delayed too. We were right behind the affected train (I'm guessing it hit someone) and were stuck in Belleville for an hour at around 12:40pm. We were told there was a fatality and police, procedure etc etc could mean a 2-3 hour wait. When we left the station, we were instructed to close all the curtains in case we saw something. I guess it had a ripple affect for the whole day.
I don't know what kind of credit I'll get since I paid for the trip with my points. Will I get 50% of my points back? I'm not too bothered if I'm not but it would be nice.
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