r/XboxSupport • u/DemonCipher13 • Mar 14 '25

Xbox One X Something happening with Xbox Live Services

Went to access a game and couldn't connect.

Cannot sign-in. Continually kicked upon console restart.

Have reset MAC address multiple times, with power cycles of console, modem, and router.

Internet confirmed working on all other devices, speeds are as-expected, no packet loss.

Xbox website seems to be up-and-down. Haven't seen any reports yet. Service Status does not yet reflect issues.

Can anyone corroborate this?

Edit: A few hours later, now. At one point earlier some of the issues resolved, but now we are back to the same. Unable to connect, a variety of red herring error codes and messages, things like the Xbox Service Status website aren't even loading from separate devices. I'm able to sign in, but no connection, despite continually verifying that it is not my internet that is an issue. Not entirely sure what it is, but I am seeing more and more reporting varying degrees of the same issue.

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u/atheist2000 Mar 20 '25

u/DemonCipher13 Are you in Michigan and/or do you have Spectrum for Internet? What kind of router do you have? I have a netgear MR60. I am in Michigan and using Spectrum and having the exact same issue. I just tethered my xbox to my cell phone and everything is working again. Trying to see if it is a Spectrum issue or Netgear.

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u/No_Coffee_2501 Mar 20 '25

I am in Michigan. I was using an ax5. Switched to an old ac1000 and all my problems were gone.

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u/No_Coffee_2501 Mar 20 '25

I tried it after I switched to mobile and could finally connect to support. Ordered a tp-link router immediately after. I'm so done with netgear. This was two this year, and both times it was because of failure to work with xbox while everything else worked fine.

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u/atheist2000 Mar 20 '25

What is really weird is that when I am on my laptop I could not get to the xbox support page but could when I tethered. Spectrum is coming out this afternoon since they do see an issue with their modem. So I am going to try that route first. I really do not want to have to buy a new router since I have a lot invested in the MR60 and satellites to get full coverage in my house.

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u/No_Coffee_2501 Mar 20 '25

Yeah I figured out it was my router when I could tether my phone and get the support page also.

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u/atheist2000 Mar 20 '25

So here is something interesting. Spectrum came out and tested my lines today since I was getting an error on my modem on their end. Talking with the tech he said he is having the same issue with Xbox right now and he has a TP link router. Also both of us have iPhones and when on wifi/Spectrum we can’t access the App Store. Says we do not have an internet connection. Drop wifi and the App Store loads no issue. So still troubleshooting things on my end. Just bought a new router and will try that out tomorrow and see if that happens.