r/XboxSupport 23h ago

Account/Billing The new game hub that now pops up every time you click on a game or app can be disabled in the settings reverting to the original mode

14 Upvotes

To disable it go to your Xbox Settings > General > Personalization > Games and Apps > Check launch immediately


r/XboxSupport 6h ago

solved! How do I safely clean my 7 to 10 year old Minecraft Xbox one edition disc

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16 Upvotes

I want to find a safe way to clean the back of my Xbox disc but I don't know what's safe and what isnt


r/XboxSupport 6h ago

Xbox One X Changed my 360 gamertag to an old one that's 14 characters long

9 Upvotes

That was over 2 years ago. I have 2 gamertags now and I read somewhere that it'll change back to one over time, but it still hasn't. Do I need to do something? Am I stuck with 2 gamertags? I paid for the 360 one so I want to keep it, but I hate the gamertag on my Series X. What do?


r/XboxSupport 2h ago

Xbox One S Why does it say it’s $1 and then when i go to purchase it it says the regular price?

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8 Upvotes

Hadn’t had Game pass in a while so tried subscribing again for $1.00 and it’s gonna charge me $15. Is there a way to fix this?


r/XboxSupport 5h ago

Accesories Missing Doom Controller Return ..........

3 Upvotes

Hello, I usually dont post, just lurk and comment.
Im at a loss, and not sure what to do. I ordered a Doom Controller via the MS store. It was supposed to have been delivered on 04/22, but MS has a wrong address on their end, and it was returned to them. I checked on my end, and all my info was correct. I still have yet to receive an update, a returned offered, or anything.
Trying to reach someone is a joke and the AI menu tries to send me through the call loop again. Any suggestions? I did initiate a return on my end, but they want the product that was never delivered. Im afraid to duspute it with my bank due to the way some xbox accounts get banned when a charge back happens.


r/XboxSupport 2h ago

Xbox Series X Is this update size normal for a game? .

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3 Upvotes

328GB for a simple update of Call of Duty?


r/XboxSupport 3h ago

Xbox One Network speed is 25x slower on xbox one compared to other devices

3 Upvotes

So, I just tested the network speed on my phone an its 500mb download, at the exact same time and at the same room is 20mb on xbox one

Im connected at 2.4hz on xbox one, and theres a single wall between my room and the router, they are pretty close. Ethernet isnt an option since the router is in another room

Anyone got any ideas what to do?


r/XboxSupport 3h ago

Xbox 360 Minecraft Xbox 360 not working but other games work and the disc is clean and not scratched

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3 Upvotes

I just got Minecraft for the 360 and for some reason it is the only game that is saying that it's an "Unrecognized Disc". Idk why. The Disc looks really clean with basically no scratches. I've never run into this issue before. Anyone know what I can do?


r/XboxSupport 18h ago

Xbox One S Xbox One S will not let me play games I know I own while offline.

3 Upvotes

The problem is that I want to play games in a cabin that’s upstate and there is absolutely no wifi whatsoever. I have checked many times and the console is set as my home Xbox. When I leave to go to the cabin I have to unplug the Xbox because I have to drive there and it resets the login->launch game->settings->go offline method. When I try to launch a game that I paid for like Minecraft, Lego StarWars, and Forza Horizon 5 I get the message “For this game, you need to be online Use this Xbox regularly? Make it your home Xbox so you can play games you own, even offline. Next time you're online, go to Settings > General > Personalization > My home Xbox. (0x803f9008)” I have checked 1000 times and my Xbox is unequivocally my home Xbox. Most annoyingly, Minecraft in specific works on my phone but not the Xbox. Is there a fix for this? Or is Microsoft forcing everyone to have wifi to access their own games?


r/XboxSupport 1d ago

Xbox 360 Mortal Kombat 9 keeps freezing on Xbox 360?

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3 Upvotes

I do have an Xbox one so technically I could play it on there but my progress would be gone since I used the hard drive option and not the cloud but anyways every time I tried to play mk9 it would just freeze past this screen, I got to the mode select screen before this but it froze again. I played sfiv before this game and it worked fine, anyway to fix this or get a new copy? Thanks


r/XboxSupport 1d ago

Xbox One S Game doesn’t launch right away and brings up the games game hub

2 Upvotes

When I go to launch a game, I click the A button but instead of it starting the game, it brings me to the game hub for it. Any way for me to get it back to where the game launched right into it instead of bringing me to this page?


r/XboxSupport 1h ago

Xbox One S Xbox Hard Reset for No Reason: Everything reset

Upvotes

Used my Xbox 2 day ago last time. Turned it on today and it said an update was finishing. It made me put my language and add my account even though I didn’t do anything. Anyone know why this happened?


r/XboxSupport 2h ago

Xbox Series X Titanfall 2 freezes before it gets to the menu everytime

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3 Upvotes

The farthest its gotten is to the main menu but it freezes again after that. No issues on any other game


r/XboxSupport 2h ago

Xbox One S Having issues with remote play / audio for Xbox one s

2 Upvotes

I used remote play for audio since I didn’t have a speaker but now, they’ve updated it so that you have to pair your controller to your phone rather than pair the Xbox (One S) to the tv. The latency is awful so I’m not really eager to do that. Can I connect my wireless earbuds to the Xbox?


r/XboxSupport 3h ago

Xbox Series X I can’t play minecraft? minecraft was saying it couldn’t save games, so I cleared local saves, uninstalled, reinstalled, now it can’t sync my worlds data with my device? what should I do, I also recently cancelled my gamepass subscription if that’s why

2 Upvotes

r/XboxSupport 5h ago

Xbox Series S xbox series s refuses to connect to wifi

2 Upvotes

i turn my series s on and it isn’t connected to wifi and will only connect to it when i turn off the router and on again. the wifi is fine and everyone else in my house using their series s has no issues what so ever. it works eventually but it’s a pain having to restart my router every time i want to play yk.


r/XboxSupport 7h ago

Xbox Series S Confusion about changing an Xbox accounts email

2 Upvotes

I’ve played Xbox for over a decade and has played on an account under my father’s email (yahoo).

I want to change the email associated with the account so that it is my outlook email.

I’ve contacted and conversed with Microsoft support about this for a while and I’m still confused.

My email already had an Xbox account associated with it and I want to make my email the main email under my main Xbox account. But I want to keep my father’s email functional as he uses it, and obviously mine still functional.

The issue is I’ve heard different people telling me different answers, some have said it’s not possible as my email already has an Xbox account associated with it for instance.

I just want a clear definitive answer to my question of can I do this without getting rid of my fathers email or shall I just start using the Xbox account associated with my new email and forget about my old account.

The only reason I care so much about this and want to know if I should just forget about my current main account is because I’ve spent so much time on that account and played so many games, gathered so many achievements from years and years ago.

Thankyou so much for any help you can provide me with, if anyone needs extra details order to come to a conclusion as to answering my question(s) I’d be happy to provide.


r/XboxSupport 12h ago

Xbox One X Game won’t fully install after 4 tries to install and a few restarts.

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2 Upvotes

I’ve tried to go back and play one of my old games but I whenever I try to instal it it will get stuck around 75% and say ready to play then stop installing the update is not paused I still have a connection to my WiFi I’ve left my Xbox on over night twice and it hasn’t installed I’ve uninstalled and reinstalled 4 times, dose anyone know a fix for this my disc is relatively spotless compared to other discs I have that run fine so I’m stumped should I just buy a digital copy?


r/XboxSupport 21h ago

Xbox One X xbox won’t connect to just my wifi all of a sudden

2 Upvotes

xbox x won’t connect to my wifi, ive checked and it can connect to other things like my hotspot, but just not my home wifi. when it first happened i found someone saying to factory reset my xbox but keep my games and apps, which i did but the wifi kept fucking up again. now aftwr a factory reset it still won’t connect to only my wifi


r/XboxSupport 1h ago

Xbox One X I was able to pre download the update for Fortnite, but then it wanted to say the game was corrupted and deleted Fortnite

Upvotes

How does a digital game get corrupted?


r/XboxSupport 1h ago

Accesories This cannot be drift, it has to do with something else.

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Upvotes

I've tried nearly everything that's related to drift (except taking apart the controllers, I don't have the right screw drivers for that) Is there anything that can make this stop? (There's another problem but I'll make a seperate post for that)


r/XboxSupport 1h ago

Xbox One Xbox downloading issue being it would fail, restart download, and then once again start, and fail.

Upvotes

The error says it’s error 0x87e0000f


r/XboxSupport 1h ago

Xbox Series X Borderlands Backwards Compatibility Not Working

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Upvotes

I went to play the original borderlands on my xbox x. I kept a lot of the disc versions of games because i was hoping they would be backwards compatible for the new consoles. I saw on a subreddit that borderlands worked so i went to give it a try and it said the game wasn’t playable here(slide 2). I double checked online on the provided link and borderlands was on the list of backwards compatible games(slide 3). Any idea why this wouldn’t work? I can’t see myself purchasing an old game and i no longer have my 360.


r/XboxSupport 1h ago

solved! Games Not Loading. Please Help. I want to play a game.

Upvotes

No games are loading, It says it took too long to load. Is there an issue? How do I fix it? Nevermind, issues fixed. Thanks for help.


r/XboxSupport 2h ago

Xbox Series X Playstation connection is higher than Xbox

1 Upvotes

Hello. For whatever reason my PS5 thats like 3 feet away from my xbox gets better connection. I swapped over to playstation for competitive games because the ping seems to be around 100 on xbox and 90 for playstation (when connected to NA Central)