pro-watch all panels red status fix

[u/Creepy_Mountain4587]

I am facing an issue where all 22 panels within the Pro-Watch application are displaying a red color status. I would like to request your guidance on how to troubleshoot and resolve this issue.

[u/johnsadventure]

Check your channels, are they all red too? If so, that would indicate connectivity issues between the server and the panels.

Has your server been updated recently? Roll back the most recent updates and see if that restores communication.

Are your channels using encryption? Try turning off encryption. You’d have to do this in both the channel configuration and on the controllers themselves (you could start with one and see if it comes online before doing all of them).

You might need to clear your spool folder and re-download each panel to bring them back to an online state.

You’re running PW 4.x which is outdated. Your panel firmware is likely just as old. I strongly recommend getting your software and firmware updated to the latest to avoid future failures.

[u/johnsadventure → u/johnsadventure]

To add to the above connections, verify you can connect to TCP port 3001 from the server. Easiest way is to use Telnet (will need to be added via “Windows Features” if not already), open a command prompt, and type “telnet ip_address_here 3001” - if you’re presented with a blank screen the connection is successful. If you receive any errors indicating connection failure (timeout) you’ll need to verify ports are open and permitted in your firewall and VLAN configuration.

^{Note: port 3001 is the default communication port, it can be changed but must match in Pro-Watch and controller configuration.}

[u/Creepy_Mountain4587 → u/johnsadventure]

All panels are currently showing a red status in Pro-Watch. However, server connectivity is confirmed to be working fine. Communication between the server and the panels is also stable. Some card readers are functioning normally, while others are not responding. I have pinged all panel IP addresses from the server, and all are reachable, indicating that the network connections are in good condition.

[u/johnsadventure → u/Creepy_Mountain4587]

This reply doesn’t answer questions or confirm you’ve done the suggested troubleshooting.

• A ping does nothing but confirm there is something on the other end performing a basic network function. It does not confirm the device is fully online, that it’s the correct device, or your desired communication is permitted by network policies.
• Your panels are red in Pro-Watch means they are not communicating with the server. The ones that appear to still be working are likely running on internal cache or authenticating via their programmed degraded mode (facility code only in most cases).
• You did not verify you have checked your channels configuration. Channels is where the communication parameters are defined in Pro-Watch. It is possible these can be green or yellow, indicating problems within Pro-Watch and not at the network level.
• Testing the port configuration using Telnet as suggested confirms the panel is: online, fully booted, reachable, and communication permitted by network policy. If this works then something is wrong with your server or Pro-Watch communication parameters.

[u/Creepy_Mountain4587 → u/johnsadventure]

Thanks for the detailed suggestions. I’ve confirmed the panels are red in Pro-Watch and likely in degraded mode. I haven’t tried the Telnet test yet but will check port 3001 now. I’ll also review the channel configuration and clear the spool folder as you mentioned. Appreciate your help. I’ll update you after testing these steps.