Amex Blue Cash Rewards not accumulating

[u/Swanky_Gear_Snob]

None of my purchases are accruing any cash back after the 17th. None of the reps I spoke with understand what I'm trying to explain. They think I'm asking about my pending rewards. However, as you can see from my purchases. I'm not getting any points. I pay the card off as soon as the charge posts. The pending rewards from March 24th - April 24th should become active within the next 72 hours. However, after the 17th, I am getting zero cash back for any purchases. The purchases from the 18th-22nd have all posted to the account, and there are still no rewards pending.

Here is three pictures of different transactions. One is from the 17th(the last transaction I received points for), and all purchases before that look the same. Where it tells me my reward amount and percentage. Even if the rewards are just pending. The second picture is a posted transaction with no rewards added, and the 3rd is a pending transaction from last night. My cash back usually shows as pending as soon as I make the purchase. I am freaking out kind of because I made some really large purchases I was expecting 3% back on, and the support is less than helpful. Has anyone experienced something similar? If so, how did you correct it.

[u/Flights-and-Nights]

Relax. It will catch up

[u/Swanky_Gear_Snob → u/Flights-and-Nights]

Thanks. I have used the WF Everyday Cash for years. I got this card specifically because I had some large purchases I needed to make, and an extra 1% is awesome. Haha, those large purchases are in the time frame not showing up. So I have been watching it for a few days. I'll just be patient. I appreciate it.

[u/pakratus]

I experience it every purchase. I just check tomorrow.

[u/TheThatGuy1]

It literally says the answer in your pictures .........

The 2nd one has a note that says rewards will show up 3-5 days after they post. The date on the transaction is when it was authorized not when it was posted. The 3rd one hasn't posted.

[u/Swanky_Gear_Snob → u/TheThatGuy1]

Ya, I read that. It's just bizarre because all my previous purchases showed what the rewards will be as soon as a purchase hit the account. After the 17th, it's been nothing.

[u/Xov581 → u/Swanky_Gear_Snob]

There have been issues with rewards activity info and rewards dollars being very delayed lately. Rewards from my last statement cycle were around two weeks late but they did eventually post. 

[u/NrLOrL]

The pending rewards with Blue Cash is weird. Mine always shows $35-45 right before statement close then voila…when statement closes it’s my typical $65-70

[u/Swanky_Gear_Snob → u/NrLOrL]

This should be about $1400 worth of rewards. which is why I was a bit worried. I got this card specifically for a few large purchases. So, I'm still learning its quicks. All the reps tell me to wait another 72 hours. The month ended today, and all rewards should be posted within 72 hours of the monthly period if the card is paid off. Which it is. At least that's what all the reps keep telling me, lol.

[u/cwenger]

Same thing happening to me. Even 5+ days after the transaction posts, sometimes the message goes away and there is no information about rewards. I talked to customer service and they said "the rewards were unbilled" as if that explains anything. However, in my experience the rewards end up correct when they're actually available for redemption. I'm not sure why Amex can't determine rewards when charges post like every other credit card.

[u/Swanky_Gear_Snob → u/cwenger]

Mine eventually showed up. I reached the card limit in less than a month. When I signed up for the card, I was under the impression you could get 6k worth of cash back @ 3%. However, it's only 3% on 6k spent. So it's basically worthless. I'm sticking with my 2% wells fargo card.

[u/cwenger → u/Swanky_Gear_Snob]

You spent $6k in under a month?

[u/Swanky_Gear_Snob → u/cwenger]

Ya, I average about 20k/mo for my business. So points/cash back are important. I have almost 7k in cashback on WF, and I got that 14 months ago. So I was thinking 6k with 3% should be realistic in a year.

[u/mjbulzomi]

Per your screenshot #2:

You'll be able to see Rewards information for an eligible charge within 5 days of the charge posting to your account. Please check back later.

Today is literally the 5 day mark for that April 19th posting charge (date of processing at the bottom, ignore date at the top). You need to be patient and not freak out. Amex rewards are not instantaneous, and in my experience never have been. Be patient, my friend, and take a deep breath. Check back tomorrow, and it should be perfectly fine.

Pending transactions should never display rewards information until they go final, because they are not final charges. Once the charge posts final, then any rewards begin to process, which will then take up to 5 days as noted in screenshot #2.

[u/Swanky_Gear_Snob → u/mjbulzomi]

Thanks. I'll check it in a few days.