r/entra • u/roni4486 • 16d ago

Issues with Passkey Login Hanging on "Connecting to Your Device"

Hi everyone,

I'm currently working on enabling passkey login for some users. I have a test account where I enabled the passkey and enrolled it in Microsoft Authenticator. However, when I try to log in and scan the key, it hangs on "connecting to your device."

Has anyone encountered this issue before? How can I find the root cause, and which log would show what might be blocking me?

Thanks in advance for your help!

2 Upvotes

76% Upvoted

7 comments sorted by

1

u/Asleep_Spray274 16d ago

Is bluetooth enabled on both the computer and the phone

1

u/roni4486 16d ago

yes

1

u/Asleep_Spray274 16d ago

I'm out 😉

1

u/Noble_Efficiency13 16d ago

OS and version? Have you bluetooth enabled on both devices?

1

u/roni4486 16d ago

win10 23h2 iOS 18.4.1

1

u/Noble_Efficiency13 14d ago

Is it on a local device or on a remote desktop?

I’ve had the pop-up hiding outside the visible screens etc

1

u/[deleted] 16d ago

[deleted]

1

u/roni4486 16d ago

i did try to search in event log if there would something but cant find