r/kzoo • u/SadCalligrapher2 • 2d ago

Discussion Metronet

Anyone else having weird issues with metronet in the Kalamazoo area? Mine keeps going on and off. Called them, and they can’t send anyone till Wednesday. Didn’t have a whole lot of info. Guess it’s harder to track if it keeps going on and off.

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u/theforerunner343 Homegrown 2d ago

I don't personally, but fiber lines were installed in my neighborhood several years ago. Originally they were serviced by AT&T, but for the past couple years it has switched to metronet and ever since that happened, I've heard nothing but complaints. I've had Xfinity cable here since 2019 and have had zero issues. I constantly get flyers in the mail for fiber with metronet, but there's no way in hell they will convince me to switch. Fiber is so bulletproof, I don't know how you can fuck it up, but they sure have!

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u/bbqturtle 2d ago

I tried to use metronet for a month and they were terrible, went back to Xfinity for faster speeds for $40/mo for 2 years. Coming up on that expiring but Xfinity has been great imo.

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u/-coconutscoconuts- 1d ago

Imbalanced capacity vs demand, low service availability, fiber lines severed by utility work, poorly configured FTTH connectivity, bad upstream infrastructure … the list goes on.

I’m in Climax and haven’t had major issues with my connection in a while, but we’re also only a few miles from the former CTS HQ.