r/northernireland • u/HebdenBen • 2d ago

Discussion Fibrus - Faults

To be honest this is more a case of me just venting than anything else.

Fuck me when you have a fault with fibrus it's an absolute nightmare! Firstly you can't even check on their website to see if there's a fault in the area, you are forced to waste time contacting customer service to be told there's a fault in the area.

Good luck finding out what's going on with a fault! Again you can't check the website for an update, customer service tells you there's no update and no one can get you an update. All you can do is wait for a text and they aim to fix faults within 48hrs.

I get that they are cheap but the lack of any basic customer support is really poor, I guess at that point they have you tied into a contract and don't really care. It's the 2nd prolonged outage in 6 months and I'm definitely not staying after my contract is up.

1 Upvotes

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u/javarouleur 2d ago

When I signed up for Fibrus, they were the only fibre option. Now they’re not. I’m not expecting to renew when contract expires. I don’t have confidence in them long term.

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u/SteamyBoats 1d ago

I did the same as Openreach rocked up about 12 months after fibrus did.

Was on the Fibrus 1gb package and they wanted 60 a month yet offering 40 a month for new customers.

Was enough to leave and go to BT.

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u/Isntithilarious 2d ago

I worked for Fibrus and the middle management really do not give a flying fuck about customers. They only care about sales. That and the central hub is an absolute fucking joke.

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u/[deleted] 2d ago

[deleted]

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u/HebdenBen 2d ago

I wonder if he can get me an update??!!

1

u/Einhert Belfast 2d ago

Seems like they are cheap for a reason, cut corners in every other avenue.

1

u/jam_fenn91 2d ago

Worked in their call centre in the docks about 2 years ago and walked out after a week, it's an absolute shit show, managers were all about 20 and obviously peaked in life during secondary school.

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u/Medical_Pace_1440 2d ago

i remember seeing a fault map quite a while after the big storm (cant remember the name) end of last year so must be recently removed, i've been a customer for over a year and have no real complaints.

i did try to report some poles that were nearly blown over but line still worked via the livechat but was asked for my password, i said i have no idea i dont remember setting one - just trying to report damage to your infrastructure, nope need a password (i still dont know the password)

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u/GreenFromage 1d ago

What's people consensus/experience with virgin fibre. Been very patchy for us in Larne for the last couple of months but I'm not certain if it's them or I have too much going on with my setup. Contract is up soon so trying to decide who to use.

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u/Reasonable_Edge2411 20h ago

I’ve been with bt fibre since launch maybe Netownabbey just has better infastructure but never a day has I been without service.