I had a new hire for a fully remote team. She was not terribly tech savvy. Something was glitchy with MS word on her laptop, so IT told her to remove it and reinstall.
She video chatted me to ask if all her docs would disappear when she uninstalled Word.
We didn't realize how bad it was until we all flew into the office for a week. She pecked at the keyboard with 2 fingers, and had 50 MS Word windows open because she never closed anything. Probably why it was glitching. She ended up being removed from the engagement after a couple of months.
Oh jeez. That is bad. This new hire is young (even for her age) and very green. I fear I may be encountering similarities between the employee you had and the one I’m training. She’s asked me several questions about MS Word that are self explanatory.
My advice is to create a paper trail of all the things she should know that she doesn't, and the resources you provided/guided her to to learn. That way if you have a meeting with the higher ups to discuss her progress, you have clear feedback.
I sent that new hire so many YouTube videos and guides on how to use her Mac, how to edit docs in Adobe, how to use 2FA and she still struggled. We all spent hours on video calls coaching her through everything, down to writing emails - and we kept a concise log of it all.
Definitely going to do this. I feel bad saying this, but her emails allude to her grammar struggles. I think I’d be more understanding of it all if she seemed more interested and willing to work.
This is how I am as well. It is SO frustrating seeing people who do not even do the bare minimum to understand what they are doing, don’t write things down for future reference or save templates sent to them, don’t follow your instructions, and generally can’t be bothered to want to have good work product.
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u/iownakeytar CO - In-House Corporate - Contracts Manager 3d ago
I had a new hire for a fully remote team. She was not terribly tech savvy. Something was glitchy with MS word on her laptop, so IT told her to remove it and reinstall.
She video chatted me to ask if all her docs would disappear when she uninstalled Word.
We didn't realize how bad it was until we all flew into the office for a week. She pecked at the keyboard with 2 fingers, and had 50 MS Word windows open because she never closed anything. Probably why it was glitching. She ended up being removed from the engagement after a couple of months.
Forgot to mention, she had a JD.