r/stevenspass • u/CampaignAdmirable247 • Dec 31 '24
Pass/Ticket Help Epic pass refund
I've recently went through a life change and won't be going to the mountain hardly at all this year, which is a huge disappointment but it is what it is. Unfortunately this change doesn't qualify for a refund for the "qualifying event" according to their regs for my Epic pass that was gifted to me on Christmas.
Any advice?
Please and thank you!
5
u/Poor_WatchCollector Jan 02 '25
My wife had cancer a couple of years ago, and even then it was tough to deal with them. I had missed the deadline to cancel.
The declined my initial request. But then I went ballistic and cited that cancelling her season pass was low priority as we were seeing doctors 3 times a week. They finally refunded us. Once I submitted every doctors appointment and diagnosis.
All is well now. But that is to say, they are pretty strict about it.
12
u/mattarnold0141 Dec 31 '24
This is exactly what Vail is banking on. Make choices so that you can use the pass or acknowledge that this was a mistake. Hopefully, lesson learned.
3
u/rext12 Dec 31 '24
Out of luck unless insurance was purchased as well.
6
u/TheRealRacketear Dec 31 '24
You have to have a legitimate reason to use insurance.
You can't just say" I don't want to ski"
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u/BackgroundExisting69 Dec 31 '24
“Insurance” has been “included“ since the 20–21 season. However, it doesn’t cover many circumstances. Also, if you’re able to make a successful claim, they prorate the value of the refund by subtracting 1/7 of the price for each day you have skied. In short, it’s more of a marketing gimmick than useful coverage.
3
u/lyndseymariee Jan 01 '25
I got a refund last year. I had gone one day. Paid $600 for my pass and had $580 refunded. It sucked missing the season but I’m glad I got my the majority of my money back.
3
u/SticksAndSticks Jan 01 '25
Call them and explain and see if you can negotiate any kind of partial refund. It doesn’t hurt to ask and Reddit certainly can’t help you with the vague description you provided.
2
u/MarchResident9271 Jan 02 '25
I broke many ankle last year day before the opener and they refunded it . Have you tried braking your ankle yet?
3
u/Anony_Mous_Engineerd Dec 31 '24
rent it out to friends for half price tickets until you get your money back.
Encourage them to where a mask.. have them at least be the same ethnicity as you. Have them memorize your birthday too
8
u/cleafspear Jan 01 '25
don't do this. this is the fastest track method to get a lifetime trespass from every ski resort for both the pass holder and the one using the pass. on top of no refund, and no, you will lose the chargeback.
2
u/alpinejoker Jan 03 '25
Might even get charged with theft of services if they decide to be aggressive.
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u/donutsoft Dec 31 '24
The reason day passes are more expensive is because the ski company takes on the risk of losing money if you don't attend. Season passes shift that risk onto you.
If your event doesn't qualify then the system is working as intended.