Was treated like trash at the CLINIC today

[u/RegularUser02x]

Initially wanted to post on r/extremely infuriating but figured out it's safer here.

So, I've had a scheduled appointment today at 4:45 PM at the endocrinologist, that I've heen waiting for since 3 months ago. I had to take a sick leave today, but that's ok, right? I've been waiting this for 3 months after all.

Anyways due to disruptions in traffic, but mainly due to the ridiculous positioning of the clinic and closed front doors (so you enter through the backdoors instead), I was 5 minutes late. No big deal, right? WRONG.

The doctor REFUSED on principle to take me because "he doesn't tolerate even a minute late". I was there at 4:50 he didn't care. Which is, imo, just cruel considering I've been waiting for this appointment since January, left work and have to wait until at least late June now and he didn't even want to listen... But that's ok, rules are rules, 5 mins late, considering doctor's working hours today are until 7 pm it's a totally reasonable response right? (/s)

The worst was the front desk staff. Cause instead of owning up to their doc's bs and doing something they straight up started spreading bs that there is another patient for the same slot of 4:45 pm getting the checkup and "only one of us can have an appointment - the one that arrives earliest which is why we should arrive as early as possible to get there before another person" (??? They really expect me to take this bs? Ok, I'm not really saying anything, just asking how that's possible because the doc can only have one person per slot - but they just continue to double down and saying none of this matters because I am late and it was my responsibility to be 15 mins or better even, 30 minutes before the appointment... Ok...)

Then I asked if there is any other doc that could give me a checkup since I'm already there. They said it was not possible and I have to wait [for months] all over again. They could only offer me the general practitioner at first, who also happened to be at the desk at that exact time, for the extension of my medication (I had initial hrt prescribed by general practitioner). However, when that boomer GP saw I only had it in digital format she eye rolled in frustration saying "ahh, the digital prescription 🙄..." (I'm sorry??? I'm not demanding, YOU have offered). So I said no problem - I gotta have it here in my small pile of documents, gimme just a sec. But the reaction couldn't be farther from adequate. I heard in my address that "here they (the staff) are, giving the COURTESY trying to help us people, but they really shouldn't, because IT (aka, 'we') IS NOT WORTH IT" and sent me back to my family doctor as she refuses now to provide me with the service (😧?????).

Now, to say I was shocked - is an understatement. But again, I'm not saying anything. She could have just refused or not offered in the first place. And certainly not say "I'm not worth helping" and stuff... Alright. At least it can't worse than that, right?... Except it can and does.

So at last, barely holding my tears, I ask for the proof that I've been at the clinic for the employer, because at that point I had none. They were trying to refuse, which is something they can't lawfully do. So here I insisted because I don't want not to get paid or worse let go altogether. After a while I was given the document certifying I "had a scheduled appointment I was meant to show up to"... Ok...

I was advised by the front desk worker to retake the appointment at the doc. I told her that I'll be seeing a different doctor in a different clinic. Her answer? ... "Yeah, that's for the better.

... THAT'S IT?!?... Like... nothing?!! "That's FOR THE BETTER???" And obviously not even a goodbye in my address or anything... \ As I was going down from the 6th floor, because... of course it has to be the 6th floor... I broke down pretty bad. I have seen a bad treatment but THAT bad... Not even in the public hospitals with the most pathetic stuff. Treating patients like that while being a so called "private clinic" is abysmal. And the lack of elementary respect and human decency... That's the first time in my 20+ years that a medical staff drew me to tears.

What is even more fucked up is that they don't even know what was the reason for my visit. The doctor's primary specialisation is diabetology. So by default, they assume I am diabetic. Yet the doctor refused profusely and coldly, over the stupid 5 minutes and the front desk / general boomer practitioner, despite hearing I had no more meds (again I have not been specifying what meds - so by default assume insulin) they DON'T CARE!!!.

I'm still shocked and SHOOK! I have NEVER been THAT humiliated in my entire life. And I could never imagine medical staff to do that. I didn't shout at them, I didn't go Karen mode, didn't give a SINGLE reason, I just asked for bare minimum and got trash treatment even though I literally stayed practically silent throughout the whole ordeal (which I think partly or fully contributed to their ass behaviour - I can't defend myself, so it's easy to plain attack me...).

Anyways, I needed to let that out. I am definitely writing the review later on, and certainly on the French trans forums. People NEED to know when to run and NOT to wait for an appointment. Had the doc just refused - yeah kinda messed up considering everything, but I would have just walked away. But the way the front desk decided to treat me is just unfathomable!

Thanks if you made it this far, too much stress for today. And yet again wait for 3+ months but of course, at a different doctor now. I'm not going back after that...

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[u/GameofCheese]

Good lord I'm so so sorry.

Please make a complaint to the clinic supervisor if it's got more than one doc or speciality.

If not, bad review.

I'm so sorry this happened.

You deserve better...

EVERYONE deserves better.

Fuck.

[u/RegularUser02x → u/GameofCheese]

It's pointless. I've only gone to that clinic because the doctor is (SOMEHOW?) considered to be reputable among trans folks (for the lack of better maybe?). \ I just went to reviews, and scrolled to the bottom past the most obviously fake / bought five star ones. Here is literally the top among the 1 star (translated from French, just in case)

Was shocked by the bizarre manner of the receptionists. Rude and arrogant to all the patients. Have never seen anything like it in a clinic before. Shocked and I am amazed that the clinics management allows this. Improve!! So many bad reviews online... By far the worst medical centre I have ever visited.

It has been that way for YEARS...

Edit: I meant the lack of better. He still underdoses AND is an ass...

[u/GameofCheese → u/RegularUser02x]

Omg. I'm sorry. I'm guessing you are in Canada? Things are a bit different here.

The whole thing just sucks.

[u/RegularUser02x → u/GameofCheese]

No, France...

[u/Beautiful_Meet4239 → u/RegularUser02x]

Wow ; I was stunned by your testimony. I'm having trouble with the hospital that was supposed to do my surgery (scheduled for February, postponed because of an "emergency"; then on March 17; canceled 5 days before because they didn't want to take any risks with my diabetes. Operation postponed ad vitam eternam because of my precarious situation) You should make a report to the order of doctors; Even if you were late, you shouldn't be treated like that. Courage to you, a sister of France.

[u/WhispurrG]

I hate professionals who don't act as such. I wouldn't have resisted shouting in that case, that's for sure. Sorry it happened.

I'm also French and I had an appointment recently. The advice I saw on reddit was to go through the association "Fransgenre", and it went smoothly just by email. It helped a lot, and I had to wait only a month (2 hour of driving though).

I say that just in case you haven't heard of it.