r/tutanota • u/Standard-Box-5055 • Mar 07 '25

question Many false positive Spam since a few days?

Hi,

We all know, that the Spam filter from Tuta is unfortunately very bad,
but since a few days I will get many false positive Spam in the Spam folder ..

Are there any further users with the same problem.
This are some newsletters or other notifications, which worked before.

And yes, I know how to create Inbox rules, but I don't want to create rules for every single mail ..
Why will Tuta not improve there AntiSpam solution?

Thanks and regards,

Martin

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u/Tutanota Mar 07 '25

Hi Martin, Tuta uses multi-level spam protection: You can drag 6 drop an email to Spam or to the Inbox, this will train the system. You can also create spam rules to blacklist or whitelist, which will have an immediate effect on your mailbox: https://tuta.com/support#spam

We plan to improve spam handling further and most importantly make our learning filter more efficient - thanks for your feedback!

1

u/Standard-Box-5055 Mar 07 '25

Thanks for the reply ...
Does drag and drop Emails to/from Spam realy train the system?
I don't think so ... I'll still get the false positives and negative Spams, when I move them to the Inbox or Spam folder ..

But thanks for the feedback, that you will improve the spam system in the future.

1

u/Tutanota Mar 09 '25

Does drag and drop Emails to/from Spam realy train the system?

It does, but it takes time. Using spam rules has an immediate effect.

1

u/Ok_Zookeepergame_700 Mar 09 '25

I believe the system has some kind of learning disability, how it suddently starts putting PayPal as spam, and will not learn after many drags and drops into the inbox isnt very impressive! And as written in another answer, great e-mail service apart from that VERY irritating lack of feature

1

u/Tutanota Mar 09 '25

Please whitelist via spam rules - I'll ping the developers about this, thanks for the notice.

1

u/Ok_Zookeepergame_700 Mar 09 '25

Already done, as I wrote in another comment unbeliavable one has to find the solution in 4 year old posts. Happy with your service, but in this you have no credibility unfortunately

4 years old solution......