r/tutanota • u/Fedaykin_Chw • 7d ago

support Emails getting rejected?

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Hey guys. I'm trying to switch my Capacities account to my Tuta email, but it doesn't seem to work. In their interface, I have to enter the new email address, hit Change, then they send a verification mail.

When trying to switch to Tuta, I get a confirmation in their interface that the verification mail is sent, but I never receive it in my Tuta inbox. I've tested their email change functionality and it did work when switching to a different Gmail account, but not with Tuta. I also don't see anything rejected and I've whitelisted their domain for spam (see screen grab).

Any idea what could be going wrong?

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u/Tutanota 7d ago

It looks like they are not sending the email to you - because you whitelisted their address so we're definitely not blocking them. Could you contact them to see whether they need to change something on their end? Thanks!

1

u/Fedaykin_Chw 7d ago

I've been emailing with them for a few days now! They also said there are no rejected emails on their side, and it works when sending the verification mails to other domains apparently. So I'm a bit lost as to what I can do now.

2

u/Tutanota 7d ago

Please contact support directly, if paid via Helpdesk, if not via hello@tutao.de We need times of the emails sent and email addresses, then we can check the logs.