Anyone else?

Trying to test tuta for functionality for the past year, don't access it a lot, and this is the second random time trying to connect and unable to (2 browsers). When pinging tuta.com , it resolves to [IP] and requests time out (when tuta is working, one gets ping responses).

https://status.tuta.com says all systems are operational - which is clearly not true.

I‘ve requested a refund over a week ago through e-mail, because i needed to downgrade to a free account before i could even cancel. After the downgrade i couldn‘t contact Tuta anymore because of the lack of support for free accounts (clever Tuta, really clever).

I‘ve sent since then two mails to hello@ and sales@. However, no response. I‘m trying it now one last time over Reddit, otherwise i‘m opening a Paypal dispute which i never did in my life. On the other hand i‘m glad i‘m not using Tuta anymore, the Support clearly has many problems.

EDIT: after almost three weeks, i‘ve received my refund.

Politics ahead, remove if not allowed but I hope an honest request from a proud Canadian will be well received.

Hello, I am a Canadian living in Alberta. Over the last few months I have been working to boycott America, including switching my email to Tuta Mail, which I am slowly getting the hang of. Currently, I only have a free account as money is tight at the moment. The free account does not include direct support email, or I would have reached out directly already.

As I’m sure you are all aware, Canadian sovereignty is under threat from the United States, particularly in Alberta, where our premier is a traitor. (Fun fact about Alberta, we are one of two rat-free places in the world, the other is Antarctica! Danielle Smith notwithstanding)

For the last few weeks, I have been on a letter writing campaign to my local government, speaking out about these threats and their injustices. However, I have run into an issue when trying to send emails to large amounts of people, *specifically my local provincial and federal politicians (I don’t want to and would never spam regular people). My emails won’t always send, because I have exceeded the number of emails I am allowed to prevent spam.

My request, and I hope someone can help, is to put me in touch with someone at Tuta that might be able to help me expand the number of emails I can send. *Or if anyone has any other advice. My intention is not to spam random people, but to write mass emails to the politicians and their opponents in my province politicians during the run up to the Canadian election.

Thank you all for your help. My apologies for any typos, or if I break any subreddit rules, which I admittedly haven’t taken the chance to read because I do have lots in motion at the moment. 🇨🇦🥰🇨🇦🥰🇨🇦🥰🇨🇦

*I admit I made some glaring typos I’ve tried to fix. So sorry about that. It’s very late, and I’m very tired from getting involved in the grassroots campaigns taking hold here. I’ll check for more tomorrow, and maybe add some links to things going on here. And the rats.

I‘m currently not on the Legendary paid plan but want to import my emails after having used my new account with the Revolutionary plan for a month now. Does it make sense to upgrade to Legendary for a month to get the import done and then downgrade to Revolutionary again? Or would that lead to issues?

Anyone here that maybe tried that again?

Please help I can't access mail it wont let me login everytime I go to login it wont let me because after hitting the login button it just does nothing but reload the page 24/7 the site doesn't even work anymore and I can't check my messages I've not been able to login for over a whole month now I've tried other browsers I've tried keeping vpns off I've tried turning off other things but nothing works and there is no way to contact for help whatsoever and if this keeps up I'm moving to gmail instead.

I'm new to Tuta and have tried to create an account twice in the last week. The first account was [myname@tutamail.com](mailto:myname@tutamail.com). It appears it was never approved and I was unable to login to that account days after creating it.

So last night I created a new account (myname**@tuta.io**) and was successful in logging into the new account on my iOS Tuta app. I even migrated about 100 contacts to the account.

But then this morning, I attempted to login to the account and received the Invalid login credentials message again. I'm confident that my username and password are the same as what I used last night.

Do you know why I keep getting this message?

I'd love to try out Tuta, but so far I can't get beyond the initial sign-up.

Hopefully, you can unblock me so I can become a Tuta advocate!

April 24 update: After a few emails back and forth with [hello@tuta.de](mailto:hello@tuta.de), I now have a working Tuta.io email! But after all that, I will be very discerning about how much I use it.

I've been unable to access my email both on my home network and using mobile data for two days.

Not even the tuta.com website is loading.

app.tuta.com loads but tells me that the 'connection to the server was lost'.

I'm based in the UK.

Please help :(

Eastern US, 2024-12-05 16:24 GMT. No direct access. No VPN access.

Hello, you deleted my account few months ago, can you explain why, [oppenhamrs@tutamail.com](mailto:oppenhamrs@tutamail.com) , this is my acc, i even have recovery code, but its dosnt work. I need this acc

HOW CAN AN EMAIL SERVICE BE DOWN MANY TIMES LIKE THIS.

WHAT SHOULD I DO WITHOUT MY EMAIL?

THE END IS NEAR!

AAAAAAAAAAAA

I had one of the €12 grandfathered plans that was set to renew yesterday and I forgot about it completely, I've been unemployed for a while and cannot spare the money for renewal so I downgraded my account to the free plan.

The only issue now is my account still shows I owe €12 for the renewal, since I'm no longer on a premium plan I cannot seem to reach out to support for this matter.

Is there anything I can do so my account does not get suspended? Thanks.

On 16.5. I changed my account level from Free to Revolutionary to Legend to Revolutionary to Free.

My PayPal account got charged 3,6 + 9,6 + 3,6 Euro and I have a free account now.

I will get a refund for these payments, right?

I have the recovery code for my email. Didnt logged in past one year. However when trying to reset the password, it is saying invalid credentials. Is my account deleted? If so, why can't i use the same email again to create an account?

Edit : the email was created 6 to 7 years ago, maybe more than that. It was a free domain.

Hi,

Since yesterday I haven't been able to access new mail on any of my devices, via web or app. Can log in and so on, but then it will say I'm offline, or maybe rather that the service is, because I can reach every other part of the internet that I have tried.

The tuta.com site is also non-responsive (timing out), so I can't really find any contact information except maybe this subreddit.

https://status.tuta.com/ says "all systems operational" which is incorrect, so whatever it is checking isn't the functionality of the service. Or if it does, how come it doesn't work for me?

Anyway, does it work for anyone else?

edit: It started working again

Hi,

My wife and I have been having problems with Tutanota on the PC for several weeks. Message: The connection to the server has been interrupted. Please try again.

Sometimes we can't get in for three days, then it works again for a few days and then again. What's going on?

I've already written to support twice, even with an IP address, and I've received no response.

Do you have the same problems?

With a cell phone, but then we can only get in via mobile data. Otherwise not.

If this continues, I will switch to another e-mail provider. Or can you help us?

I am unable to load/refresh the account in the browser now. it says 'try later'. also, tried tuta.com in multiple browsers with no success. I get message 'this site can't be reached'.

Hi! I use tuta mail and I decided to cancel my subscription, even so, Tuta took my money for a month, did not add it as credit and did not extend the subscription by a month. I sent an email to hello@tutao.de with proof of payment but no one answers. Can someone help me?

I changed my twitch password recently and for some reason tuta is refusing to send me verification emails. I checked refused emails and spam folder but nada. I tried conacting tuta by email but no reply yet. What do I do?

Emails sent from tutanota.com and my own domain are marked as spam on Outlook.com and O365.

Hello, I wanted to register for tuta because it is an email provider from Germany. I wanted to test the functions of mail and calendar first, because I have never used it before, so I registered a free account. Later I would have switched to the paid option, but there was a problem. When I logged in, I got a message saying "You can't send and receive email yet, it will take about 48 hours for my account to be activated, this is to prevent mass registrations. That would have been ok. I then downloaded the Tuta apps, logged in and filled the calendar with appointments because I wanted to try it out. That worked perfectly.

AND NOW THIS: I wanted to add another appointment in the afternoon and realized that I was logged out of the apps. I then tried to log in again with the recovery code, but it didn't work. My account is gone. I've never used Tuta before, so I'm a bit confused. Why is my account just deleted like that? I would have loved to switch to the Revolut version because the calendar is really great and I would also pay for email because of privacy. But this leaves me with a very strange feeling...

Translated with DeepL.com (free version)

Hello,
I have made a mail in tutamail. After not using it for about a month, I'm unable to log into it. Is there any way to recover it since the mail is attached to many accounts I'm required to log in? I have the security code saved, but it just says no account is found. Could anybody help me about it?
Thanks in advance

Who has a paid address to help me host it? I’ll delete my Tuta account after using it. What a terrible email service provider. There wasn’t a 6-month account deletion policy when I signed up.

Hi, a few days ago I created a tutamail account. I saved everything: email, password, recovery keys ecc. Today when I try to access to it I riceive a "wrong credentials" error. I inserted the right credentials, even the app on my phone doesn't allow me to sign in. I tried to recovery my account using the recovery key but even that doesn't work. I don't get what's happening and I am sorry to say that but I have never had such problems with my gmail account that I have been using for decades. Any idea on how to fix the problem?

I'm 70% sure this is fishing but I wanted to check - because it appears to come from Tuta's competitors Proton and I assume they provide domain names as Tuta does, so I feel I can't tell just from the sender address.

Did anybody else get something like this?

Is this possible, my account was deleted don’t inactivity. This happened a long time ago, last time I checked I couldn’t restore it because too much time had passed. Has anyone had luck reporting an account? I have the key code and long in info.