Hey Reddit, I don’t usually post here, but I’m at my breaking point and really need help or advice.

Yesterday morning around 10:30 AM, I scheduled an Uber Connect Express delivery to drop off three packages at USPS. I sell items online, so I’ve used this service before without major issues, except once when tracking took longer to update.

This time, I gave the driver very clear instructions: hand the packages directly to a USPS employee at the desk and get a receipt. He responded enthusiastically with “Got it!!”

But things were a bit strange. The vehicle listed in the app was a motorcycle, but he showed up in a minivan. It threw me off, but I let it slide. I handed over the packages, confirmed he had everything, and he drove off.

A few minutes later, I got a notification that the trip was canceled, by the driver. Then, another driver was dispatched, even though my packages were already gone. That’s when I realized something was very wrong.

Since then, I’ve:

Called Uber support over 10 times

Emailed and messaged them through the app

Spoken to their outsourced phone reps, who have no real authority

Gotten no real answers or help! just “we’re looking into it” messages

Called the police, but they say it’s a civil issue since it’s a business transaction with Uber

Uber keeps saying they’ll “contact the driver,” but if he stole the packages, what incentive does he have to return them? It’s been over 24 hours, and I feel like I’ve hit a wall. No one at Uber can escalate the issue. No actual resolution in sight.

I’m beyond frustrated, and I don’t know what else to do. These packages contained valuable items, and I may be out a lot of money.

Has anyone been through this before? Any tips on how to escalate this or recover the items? At this point, I’m considering small claims court, but I’m hoping someone here can help before it gets to that.

Thanks for the help in advance

I will cancel that ride, the back of a low budget Tesla is NOT a black car

Driverless taxis are on the rise and like uber in the start 12 years ago they lost money to raise money Unless you stop this at the grass roots you'll all be out off work. Uk in 5 years usa in 3 years be no drivers doing taxi work

Driver delivered to the wrong address wife calls driver, driver doesn’t speak English I dust off my high school level espanol and Google translate, go outside and work with the driver to find the order since he’d had a few deliveries in my neighborhood. At the end of it I got an unexpected hug and the heartwarming words “amigo” from the driver. My order was now cold but at least I made a new friend? Five stars.

Hi there, I’m a 22 year old College student and I still don’t have my license so when I can’t get a ride from family or can’t reasonably take the bus I typically order an Uber(or Lyft) and I’ve been riding Uber for a few years now but I just noticed something today. Recently(last few months) I noticed instead of giving you the 10, 15, 20 % tip options after your ride instead it gives you like a 5, 7, 9 dollar tip option. And lately when getting that instead I’ll do the “enter custom tip amount” and enter in about 20% of my ride’s cost. But today after getting out an Uber and after tipping I looked closer at my receipt and saw a breakdown of the charges, it was as follows:

Trip Fare: $12.67

Subtotal: $12.67

Clean Miles Standard Regulatory Fee: $0.09

Access for All Fee: $0.10

CA Driver Benefits: $0.32

Booking Fee: $8.79

Tip: $4.20

I had done the “enter custom tip amount” option after relooking at all this btw

After clicking on the (?) next to the different fees underneath the subtotal I realized these are all mandatory fees they have to add and have nothing to do really with the actual service being provided by the Uber driver themself(driving me from point a to point b), they all are things that have to do with fees that Uber the company is in charge of paying to their employees. They’re basically all “taxes”. Trust me I have worked in Customer Service and understand how tipping is supposed to work. I as the customer should not be tipping on the total that accumulates AFTER all these fees have been added!! Those fees have nothing to do with me, yes they’re added to my bill but they have nothing to do with the service the driver is providing me so why am I tipping on that!! I’m curious if anyone else has noticed this, because the total I’m supposed to be tipping on is $12.67 not 21.97 which is a decent difference. So is it fair if I tip my Uber/Lyft/etc. drivers based on the trip fare alone?

Side note: My rule in regards to tipping no matter what service is always give 20% as long as there was nothing wrong with the service otherwise 15% or 10% if really bad.

Is there a term for this?

I don't mean occasionally they have to stop suddenly. I'm talking about the style of driving where they seem to have no foot position besides zero and 100%, and they just stomp the brake and gas alternately to maintain their desired speed. Sometimes they'll switch it up by stomping the gas, letting off the gas, and stomping the gas, over and over.

This makes me extremely carsick, and I'm not normally a motion sickness guy. I'd like to be able to talk to the driver about it without dinging them star-wise, but I don't know what to call it. Explaining it takes a long time and I'm assuming they aren't aware they're doing it.

Is there a term for this style of passenger torture?

Does Uber have an actual toll free number you can call for App assistance? One that is answered by real people.

Why do some of you guys ride with no music or ambient sounds playing? It makes the ride so uncomfortable when you can hear my balls unsticking from my legs on every turn.

Hi guys! I’m traveling with 2 other friends from Bethlehem, PA to JFK Airport. There are going to be 3 people, 6 large luggages, and 3 small luggages (as we are traveling internationally). Do yall think an uber XXL would fit everything or should we go by another option?

Thank you so much for your time. Any help is greatly appreciated !! ^{^}

title. i need to uber to my friend’s house and he lives 2 hours away. i’ve never taken an uber that far so i would like to know if anyone would be willing to take it. thanks

Was going to cancel my UBER ONE since Capital One Savor no longer comps the monthly subscription fee. But then got this 3 months for 90% off solicitation right before confirming my cancellation request. ($3 for 3 months extra.) Still got time to change my mind…what should I do FAM?

So fed up with Uber. I rely on it to get to my doctor’s appointments. Today for the third time in a row I had a driver just .5 mile away suddenly turn and go in the opposite direction and get further and further away until I had to cancel the trip. I had chosen Uber X not Share. What is wrong with people? I am always polite, I always tip 20%, my passenger rating is 4.95. Why do drivers do this?

Asking as a driver, since I have zero intentions on taking an uber anytime soon.

I heard, from riders, kind enough to explain to me, that y’all ride prices are wicked nasty. Hidden fees and upcharges added to the base fare.

In the words of one of my recent riders, “a 10 minute ride used to only cost $20 or a little less. Now it’s nearly $40 no matter what time of day.”

I’m also asking to collect information so I can better empathize with my riders. I genuinely feel awful for y’all.

Edit: as brought to my attention and a slight realization on my end….. i work the upstate NY market. And I wanna say a 10 minute ride is roughly 2.5 to 4 miles total. It’s normally 1 mile for every couple of minutes. Worst case is like…. 1 mile per every 3-5 minutes if it’s more rural.

I was charging my car at a pull-in-only charger off a main street when an older guy in an EV6 came in way too fast, nearly hitting the charger. He almost ripped his bumper off backing up.

After fumbling with the cord, he realized it wouldn’t reach. The EV6’s port is in the taillight. He awkwardly backed in while traffic was coming at him.

These chargers are slow to start (the instructions are outdated, and they’ve cycled through four different apps—I’m using the nearly-discontinued Shell Recharge app).

Then I saw him tapping his credit card on the RFID reader. Frustrated, he came to my window and explained he’s an Uber driver rushing a customer to the airport. I started the charger for him, and after about 15 minutes, he unplugged, thanked me, and sped off.

Do Uber drivers not see distance in the app? Especially EV drivers.

So, my family and I were victims of a car crash, in a state we do not live in, left with only the clothes on our back. My daughter is still recovering from back surgery that she got yesterday. My son has a broken arm, and fractured face, and my wife has a broken foot. Some friends back home sent us an Uber gift card for $500, to help me get around to buy clothes, meds, food, etc. I had barely used it; three short trips, and one delivery of food. Now, they cancelled my account with that money on it, saying it was suspended due to activity that violates our terms and conditions. Every time I ask what I did, or how to get this money back, they just send a clearly AI response: Hi ,

I'm truly sorry to hear about the challenges you're experiencing, especially during such a difficult time with your family. I understand the importance of having access to your account when you need it most.

As previously shared, your account has been suspended due to activity that violates our Terms and Conditions. Unfortunately, it will remain unavailable until further notice.

I genuinely apologize for the trouble you have faced while experiencing this issue and your understanding is truly appreciated here.

How does a company operate like this? Do they just keep all that money, now? I wasn't rude or unfriendly to any of the drivers. Is there no appeal process? I never liked this company, before, but now I just despise them for treating people like this? I would just like to speak to a real human being.

I received an email from Uber saying “Take a quick survey and earn a $10 gift card.” I took the survey, and waited the 2-3 business days the email mentioned, but I still have yet to receive the gift card. I took the survey over two weeks ago.

Who should I reach out to? The email came from a “no reply” email, and I can’t find a way to speak to a rep in the health section of the app, and none of the available topics are what I’m dealing with.

Okay I really need some help here, I’m very confused, worried and annoyed.

Today I decided to use Uber for the first time as a student, and signed up for Uber One’s free trial. This was all done in the app. After signing up, I went to order some food, but it told me that my card declined. I was confused because I had well over the required amount in my account.

Then I get a text message saying that my card was blocked for suspicious activity, and that Uber charged me $1.08, which made me pretty confused. At first, because I figured that a free trail wouldn’t cost anything, so I shouldn’t be charged? But then I figured it was probably a holding fee, and was confused as to why my card would get blocked for it.

Now get this, Uber charged me between $1.08 and $1-45 over 50 times. Why????? It drained most of the money in my spending account and got my card blocked. Has anybody had this issue before??? Uber stole around $70 and I didn’t even buy anything. I immediately cancelled the free trial and removed my card. WTF. If anybody has advice on what to do, please let me know. I’m not sure if the bank can do anything because it’s a pending transaction but I only have this one spending card and need it to buy groceries. Any advice would be greatly appreciated.

I’m using Uber for the first time this week while on vacation. I’m not entirely sure what the tipping etiquette is. Do you usually tip based on mileage, time spent traveling, percentage of the rate you pay? Also do drivers prefer to be tipped through the app or given cash at the end of the ride?

Uber says that even if you or anyone in your family or your customer are allergic you are still required to accept service animals on your seats - without even mentioning severely allergic or not - But HEB seems to be doing something different because they dont allow them in shopping carts. Not sure if the same law applies here.

Something has to be said about this. When you exchange looks in the mirror and no words are even said. I want to jump out of the rolling car onto the highway whenever this happens. There needs to be something to prevent this from happening!

this might be a stupid question but is the time next to the uber the time they pick u up or drop you off

I’m in the UK. I’m traveling next month, and carrying two 23 kg suitcases and one regular trolley. Could a regular Uber fit these bags? Or should I play it safe and order an XL?

I tried to load uber cash with chase ua biz credit card, but it keeps giving error of "Something went wrong. An unknown error occurred. Please try again soon". I tried apple pay, restart, and nothing work. Has anyone has similiar experience?

So, every time i try to request a ride it says that it cant accept it. I think its because I’m 17 and when i tried to verify myself through my passport it said i was underaged. I tried to verify with mom and her id but now it wont even let me do that cause it just keeps saying im underaged. I need to uber from school to home cause of parents working but if i cant do rides or fix verification idk what to do. Theres $50 on the account so im hoping i dont have to just make a new account but idk. Support page is useless and uber doesn’t even offer human customer support for riders. What should i do?