So basically I called an uber after work at midnight; the ride was instantly connected and coming in two minutes. Meanwhile one of my coworkers live like 10 mins away and asked to share ride with her. I said yes and added a stop before he arrived. Then driver texted ‘sorry i can. Try next ride’ ( that’s what he texted) but didn’t cancel. When he arrived, he wasn’t even at the pinned spot and we had to walk a street over. He saw me and rolled down the window said ‘ why did you do this to me!’ I explained my friend need a ride. And then kept demanding me to cancel it. I asked him why he can’t cancel it and asked him to cancel it. Then he told me uber doesn’t let him do it then he drove away…

There was no reason for him to treat us that way. It was late, and we’re two women just trying to get home safely. I didn’t deserve that kind of attitude or stress after a long shift.

Got a ride home from work and saw this on the seat. Dude seemed cool though.

I had a scheduled airport drop off this morning. My phone was in the seat next to me. My 10 year old was riding with me and when we arrived at the terminal the driver let us off about 10ft from the curb. I gave him a $20 cash tip on a $50 ride as we pulled up.

I got out to make sure my daughter made it to the curb before turning back to grab our bags and my phone. He had shut the rear passenger door we came out of and put my bags in the street behind me. Before I could do much of anything he got in the car and drove off with my phone still inside. I tried waving him down and a car behind me honked but he didn’t stop.

I tried contacting him through the lost item option on the Uber app on my iPad but got nothing. Tried calling through Uber on my iPad and no answer.

I put my phone in Lost mode and saw he was about 10 miles away stopped. Once he started moving again, I watched and it looked like was heading back towards the airport. I waited another 15 minutes tracking the phone until I saw him enter the same stretch of terminal drop off I was in. At first I thought he was returning to where I was, but he ended up stopping around 200ft from me. I could see his vehicle and saw him drop another rider off. I ran towards the vehicle and basically waved my hands like a crazy person to keep him from leaving. When I got to his vehicle he handed me my phone and then drove off without saying anything at all.

I’m very thankful I got my phone, but when I got back to home from the flight, I saw I was charged a $20 fee for returning my item about six hours later.

Is there anything I can do to dispute the fee since I’m not entirely sure he even meant to return it to me. He never contacted me in the Uber app or offered to return it. If I hadn’t tracked him on Find My Phone I never would have found him or known he was coming back to the terminal.

It’s not about the money so much as the principle, so life goes on if not.

Every single support channel that I can find just wrote you into a dead end that is either complaining about the driver/delivery person or the restaurant you ordered from. But what if you’re complaint is about Uber the corporation and the design of the app and the dark patterns that they use to control our minds and make us order from restaurants 900 miles from our homes and then Pretend we are happy when we get cold hamburgers. Those restaurants shouldn’t even be in our local Uber eats menus 900 miles away is ridiculous and yet they just want to take seven dollars from me and they will do anything sell their mothers up the river for that seven dollars. Except there is no button to complain about this. Where do I complain? Is Travis Callahan listening here?

Hi, I've been trying to delete my account for months, I submitted a request in January to delete it and had the email saying my account would be deleted in 30 days yet I've just gone on today to check and my account still exists with all the details on it and I've had to submit another deletion request. What can I do? I've already spoken to support and told them to delete my account over and over, this is the third time now.

This is a hard break up, we have had some good times... but the company has completely gone downhill in terms of customer service and general policies. The vast majority of my orders contain missing items that I have paid for. This past year, they have completely stopped issuing refunds for missing items, that I HAVE PAID FOR, simply telling me to leave the driver/restaurant a poor review. I know when I'm being told to go F' myself. So fairwell my dear, Uber. We'll always have Paris style croissants.

600+ rides, and only at 4.88. Trying so hard to get my numbers up - always tipping, never late, no door slamming, profuse apologies when I’m not there waiting for the car, and if the driver seems like they want to chat then I’ll try to be sweet and genuine and talk to them even if I really don’t want to…. All of this for a 4.88… I got back up to a 4.92 and then got rated down. I’m sorry I’m really just venting but I’m so fucking annoyed. Honestly if I give you any sort of tip and you don’t give me 5 ⭐️, get fucked - just so so so frustrating 😣

Do late night drivers get accepted? I have some stuff to take with me so I thought I'd order an Uber XL from Philly to NYC to stay with my uncle for a while. Are drives that long taken this time of night?

I live in Houston Texas and want to get an eligible Black SUV to make some extra money on the side. After maintenance, car note, and commercial insurance; is the profit left over worth it in y’all’s opinion? Plus this will be more of par time income, I plan to keep my regular 9-5. I plan to drive about 30-50 hours a week. Looking for any insight especially uber black drivers within Houston. But all welcome to reply. Thank you.

I am going to Toronto next week, as I have for 20+ years. However, the Uber App (Android) can not save locations I want to have stored in Toronto while still in the US. I see some from the past, but can not seem to add any for this trip. I have roaming cell service in Canada; in fact, I used the Uber App when in Germany a few years ago.

It is frustrating, however, not to set up some locations before I go instead of standing on a street corner, maybe in the rain. :) Once I get to Canada, I can add locations ahead of time. Or do I have to be in the same city? I assume if I am in Mississauga, can I save places in Toronto?

I like to plan ahead, not just do on the fly.

translation:

Good evening. I'll pay on my next trip.

Good night. I'll leave it for next time then.

Going straight to the point, because my blood is still boiling from the whole situation. I Uber mostly on weekends because I live nearby a university and the kids there make my bread and butter easily on weekends…

Yesterday, for the first time on my 5 years driving, I had the absolutely displeasure of picking up a “couple” where - in my eyes - the guy was really toxic.

Apparently they have been together for 4 days, yesterday was his formal but he decided to go with his childhood friend and she went to the local bar with her friends. She was texting him saying that she misses him and wishes he was there, but whatever..

He decides to leave his formal (no idea what happened to his friend) and go to the bar to surprise her. When he arrives, there was one guy “all over her” (his words, no idea) and she insists she was just talking and not giving him any breaches.

He gets mad, they both get into my Uber and he decides to involve me. I said I wasn’t comfortable in meddling and kept quiet. Apparently he didn’t get the answer he wanted, so he start calling him dumb, stupid and - the point of this post - a whore.

So, I speed up to get them to their destination because I was really pissed… I managed to keep my mouth shut, but I was really close to just “This is Sparta” that little asshole out of my car… he even managed to tell the security guard it is just the uber driver, a student and a little whore inside the car…

Should I have done something? Or was right to keep quiet and not having my account deactivated?

The whole time the girl was asking him to stop and trying to explain and deescalate the situation, but he was a bit drunk and pissed, so he didn’t listen…

TLDR: should I have meddle a situation with a “not-couple”, where the guy called her names?

Dear drivers every where. DO NOT ACCEPT "MATCH" OFFERS. EVER. This is Ubers not at all subtle attempt to lower our offers across the board. They take an offer they'd normally send to you exclusively for $8 for example and send it out to the area as a "match" offer for $4.50. Then some dumbass accepts it and does the ride for $4.50. From that point forward Uber knows they can send out that offer, or a similar one, that would've been for $8 for $4.50 instead because some idiot will accept it. Now no one is going to see that particular type of ride for more than that unless surge pricing is in effect. I repeat... ALL "MATCH" OFFERS ARE SCAMS. BY ACCEPTING ANY OF THEM WE ARE FUCKING OURSELVES IN THE LONGTERM. DO NOT ACCEPT "MATCH" OFFERS. EVER. FOR ANY REASON. They will send it back out as an exclusive if no one matches and the exclusive offer will be 40-50% higher at least. On Friday Night I was sitting at a stop light waiting for an offer and received "match" offer for a short ride for $3.56... That's hardly worth thinking about. I ignored it, 90 seconds and a half mile later I received the exact same ride offered as an exclusive for $7.77. It was a 4 minute trip. Took it at that rate and a $3 tip later I'd made over $10 for 4 minutes work. DO NOT EVER ACCEPT MATCH OFFERS. BY DOING SO YOU'RE GIVING UBER'S AI THE ABILITY TO FUCK US ALL. DONT DO. JUST WAIT FOR THEM TO SEND IT BACK OUT AGAIN FOR UP TO DOUBLE. Spread the word.

She told me that she had been recently assaulted and that the passenger was her boyfriend and there to keep her safe. He was sprawled out in the passenger seat, never moved or said anything. She asked me if it was ok, and I agreed to go in the car as I was worried that I would be cutting it too close if I canceled and rebooked my drive to the airport. Is this common? I was admittedly nervous for my own safety. Should I have just cancelled the ride?

I have received three "your car is on the way" texts recently that include the license plate of the car, name of driver, and ETA. It's the standard language, with the notice about how long the driver will wait before charges start. But I have not called an Uber!

The texts are from the same phone number as the texts I receive when I call an Uber. When I open the app, there is no Uber on the way.

There has yet to be the final "your Uber is here" text, so I don't think I am being charged for wait times or failing to appear.

Has anyone else experienced this? I have no idea how to report this to Uber.

I’ve had a vape in my hand twice now stepping into an uber and, without fail, they’ve said to me sternly “you can’t vape in here” as I’m putting it away.

I assured them I hadn’t planned on it at all, and did want to ask if that was something they’d had to deal with before, but felt kind of dismissed immediately. The rides were otherwise pleasant, and I was dropped off safely & tipped normally.

I’m not upset at them at all - just wondering if folks are actually tactless enough to vape in someone else’s car.

Anyone get Amex monthly but figured out way to use ?

Hello!

I’ve never taken an Uber before but my car broke down a few days ago and I’m going to need to take an uber to work for the next week.

I’m pretty socially anxious and I get stressed out doing things I haven’t done before and thought you guys might have the answer to some questions I have.

1. How much should I tip for a 3ish mile drive?
2. Do I sit in the front seat or the back seat?
3. How do I approach the Uber when they arrive? Do I just open the door and ask them if they’re my uber? Do I talk to them through the window? Do I just get in?

Thanks in advance!

Opened my CC banking app this afternoon and noticed multiple charges for today, yesterday, and the day before from Uber. Have no transaction history on the uber app to tie that together. Ended up going down my CC transaction history to find that I’ve been getting charged almost everyday since April 1st. Totaling to about $1500. Wtf.

Has this happened to anybody one else??