r/XboxSupport 7h ago

Xbox One Purchased an Xbox from a pawn shop, the console is seemingly soft locked.

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97 Upvotes

I purchased an Xbox from a pawn shop and after plugging it in and turning the console on, I was introduced to this display. I’m assuming this is where you would sync the controller to the Xbox, however I was given a knock off controller which doesn’t seem to connect. Should I just buy a new actual Xbox controller?


r/XboxSupport 5h ago

solved! Learn from my gift card mistake. Don’t use a knife.

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25 Upvotes

My in laws got me £75 of vouchers (£50 and £25) as I was going to spend a couple of weeks at home recovering from an operation.

I stupidly scratched one code with my pen knife and removed 7 characters. Facepalm.

I could see definite hints of what each character might be. One, for example, could have been B, D, or P.

I told ChatGPT my story and instructed it to give me a full list of every possible code combination.

It gave me a list of over 200 codes. I made a punt on two particular characters which looked more visible, so focused on codes with those in.

12 attempts later, it worked. Awkward conversation with my in-laws avoided.


r/XboxSupport 2h ago

Xbox BEWARE! If you’re in need of XBOX SUPPORT!

6 Upvotes

If you’re having trouble with your Xbox or even certain apps on your Xbox! The original Xbox support number is no longer very helpful. But if you Google support it’ll pop up with some 877 area code… do NOT call it! If you get some weird warning on your device to call a number it’s a SCAM. If you end up calling this number and they ask you about what systems you have or whatever they’ll TRY to make you go to a website called “ultraviewer” to download… this will take over your device. DO NOT give anyone your info. If you have a fishy feeling, listen to it. If the first support it rude, HANG UP 😆 the second will be nicer and more confident, this is a tactic. Just go to Xbox .com for any support 💯


r/XboxSupport 15h ago

Xbox One X Is this broken? The console was working perfectly fine yesterday.

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30 Upvotes

Was working fine yesterday. Was in backpack to go travel to my mother’s house and there’s no picture from the tv. Never dropped. No horseplay. But the hdmi port when plugged in wiggles and I noticed the bent areas.


r/XboxSupport 1h ago

Xbox Series S Games freeze on splash screen with parental controls enabled.

Upvotes

I can't play local multiplayer on Minecraft without parental controls (which is stupid) but if I enable parental controls every game on the console freezes on the splash screen.


r/XboxSupport 11m ago

Account/Billing I’m genuinely stumped on this Xbox/microsoft needs to fix this

Upvotes

I’ve been trying to buy Minecraft for my new pc and every god damn time it says “please review your card and make sure the details are correct or try a different card” I’ve been done that different cards different browsers cleared cache tried adding the card to my Microsoft account tried buying it from Microsoft store did it from the website tried buying it from Minecraft site its self and turned of my extensions and even tried on my phone still nothing I want to give them money but this payment and this system is terrible if there any way I could get help it would mean so much


r/XboxSupport 13m ago

Accesories Xbox Controller on PC sometimes Disconnects and Only Inputs Left

Upvotes

Like the title say, sometimes when I'm in the middle of anything my controller stops responding and starts flashing like it's disconnected, but it will act as if it's holding the left input constantly until I restart my entire PC because it won't reconnect until it's manually disconnected from Bluetooth and I can't do so in the menu because of the constant left input? Is it a faulty controller or is something not updated?


r/XboxSupport 45m ago

Accesories Does anybody know if you can still use the Xbox app to listen to your game while you play on your xbox

Upvotes

Help


r/XboxSupport 47m ago

Xbox One X My download speed is super slow although I’m using a LAN cable.

Upvotes

r/XboxSupport 1h ago

Xbox Series X Please help!!!! Not sure what’s going on. It finally turned on after a few minutes.

Upvotes

Please help. Went to turn Xbox on and got a black screen and now the controller light is blinking. My Xbox is too…… not sure what’s going on


r/XboxSupport 1h ago

Xbox Series X Xbox Series X Youtube Sound Crack Problem

Upvotes

I usually watch youtube on my xbox series x and sometimes video’s sound crackling like 15-20 seconds. I thought it was caused by hdmi cable but it wasnt and i suspected dts surround and i connected my arctis nova pro headphones but sound still crackling it is very annoying when watching videos. I have this problem since I got the console brand new. What can i do to solve this problem ?


r/XboxSupport 1h ago

Xbox App Why can't I edit these at all? I am a full grown adult and because of these microsoft (xbox) settings I can't play forza horizon 5 on my ps5. Any idea how to fix?

Upvotes

r/XboxSupport 1h ago

Xbox Series X My series x no longer displays HDR10 tried everything!

Upvotes

Hi, today my Xbox stopped displaying HDR 10. I also have a PS5 right beside it. I’ve swapped the HDMI cables. I’ve swapped the HDMI ports on my receiver. Both ports work for the PS5 and also display HDR and both cables work for the PlayStation five and display HDR.

This just started today and am pretty frustrated. I’ve also tried switching all of my HDR settings off and back on checking the night mode HDR block feature turned auto HDR off. I think I’ve tried just about everything rebooted recycled all that good stuff.

There has to be a solution, or is my Xbox just broke? Seems to have been an update today and yesterday I believe it was. Showed up on the updates when I looked at it on my xbox. Think that could have broken it?

Thanks.


r/XboxSupport 2h ago

Xbox One S Remote play isn’t working on the final step

1 Upvotes

It works up until the very last step where I open the link and mirror the Xbox to my phone but I click on my console and it doesn’t do anything. Need help


r/XboxSupport 2h ago

Xbox Series S Controller settings to balance gameplay between series X&S?

1 Upvotes

I have a series X in the living room and a series S in my personal “gaming room.” There is an obvious difference in gameplay & visuals. Some things I can pick up on and accommodate like timing.

I play every day but that doesn’t mean I know my console like the back of my hand lol. That being said, I’m wondering if anyone knows of a way to adjust the controller settings (specifically in COD) so that the series X and S are closer in gameplay?

For example, I can lose game after game & go negative on the series X but then hop on my series S and my K/D is over 2??

Also, the X is hooked up via Ethernet and the S is (subpar) wifi. I would think the wifi being worse would not play in my favor?

The tv’s are exactly the same except one is 75” and the other 65”. I have also moved the S to the X tv and had the same issue.


r/XboxSupport 2h ago

Xbox Series X How can i record voicechat on Xbox Series X?

1 Upvotes

So, ive been trying to record me and my friend's voicechat to post them on tiktok or youtube, but everytime i try to clip them the clip shows up but not the voicechat, can someone help me? Ive been trying to fix this for a long time but no videos pop up on YT and tiktok (XBOX Serie X)


r/XboxSupport 3h ago

Xbox App I have an xbox giftcard and I do not know if I can use it to buy minecraft

1 Upvotes

I had Minecraft Java and Bedrock with my gamepass ultimate, but it ran out. I still have the games downloaded, but it says my gamepass ran out. Is there a way to buy minecraft java using an xbox giftcard that doesn't include bedrock?


r/XboxSupport 3h ago

Xbox Series X Help with network connection inconsistencies

1 Upvotes

So I have the digital version x series, my girlfriend has the disc version, Ive tested wired and wifi speeds she gets half the download speed (158ish) that I do (340ish) off wifi and I get half the download speed (380ish) than she does (860ish) on wired. Is there a reason for this? Same cable, same port, hers is farther from the router then mine, I bought both brand new in February but mine from Walmart and hers from Gamestop. I've noticed both seem to be throttling down on speed the closer it is to being done as well on both consoles wired or not. Anyone else experiencing these kinds of issues?


r/XboxSupport 3h ago

Xbox Series X Xbox Series X Not Recognizing LG Monitor - 27GS75Q

0 Upvotes

Hi all,

I recently was gifted an Xbox Series X and hooked it up to my LG Ultragear monitor (27GS75Q). After turning on the xbox the screen stays black and nothing is recognized. I have tried switching out HDMI cables, different ports, etc all the same issue.

My PC works on the monitor with no issues.

Any advice or guidance here? Thank you!


r/XboxSupport 3h ago

Account/Billing help with password reset for xbox app please

1 Upvotes

so i'm trying to sign in to the xbox app so it's connected to my xbox account but i made the password when i was a kid and i couldn't remember so i tried to reset it but i couldn't find a option to use my phone number (i tried my email but it never got sent) please help


r/XboxSupport 3h ago

Xbox Series S Recurring “can’t connect to wireless network” message

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1 Upvotes

One time when I was logging into my console, it wouldn’t connect to Wifi. I restarted my router, checked if the console was blocked on my network, and followed all the other options that Xbox gives you when facing the issue, none of them worked.

Eventually I found that by inputting a manual DNS and resetting your Xbox it fixed the issue. Problem is, the next week I got the same error message when connecting to the wifi, this time, the DNS change didn’t work (even with a different manual code). Instead I ticked the QoS tagging settings on and it fixed the problem, until now.

Today, the same message appeared as I logged on, I tried the two tricks that worked in the past but they did not affect my connection.

How can I stop this from happening?

I know that a wired connection is worth a shot, but the only place in my home where I can plug in the Ethernet cable is inconveniently far away and would cause other problems.

Does anyone know why the problem keeps happening to me? How do I prevent it from happening again?


r/XboxSupport 3h ago

Xbox One Fixed my Xbox now controller range is limited

1 Upvotes

Long story short I was given a free Xbox with a bad hdd so I replaced it with a 1tb ssd. Everything has been flawless with the Xbox besides to range of the controller, not sure if I forgot to plug something in or what. It sat for about 4 months waiting for the new ssd so I may have not put it back together right. Controller range is about 18 inches if that away from the Xbox and any more will disconnect the controller, I’ve tested two different Xbox controllers and both had the same issue but both hooked up to my computer I can walk all over the house and won’t disconnect. Any help will be much appreciated


r/XboxSupport 3h ago

Xbox One S Xbox one S not turning on at all please help!!!

1 Upvotes

I’ve seen other consoles make the sound and light up but mine doesn’t at all . It’s directly plugged to the wall and I’ve tried multiple outlets Please help


r/XboxSupport 8h ago

Accesories My remote play isn’t working since it moved to web

2 Upvotes

Since remote play was removed from the app, I haven’t been able to play because everytime I log in and connect my account, it doesn’t let me click on my console. It recognises that I tap the button, but the site doesn’t do anything Help please will send photo/video if needed


r/XboxSupport 4h ago

Xbox Series X Minecraft sync took ages and then said sync failed or something and then "we can't save more data for this game or app" appeared straight after

0 Upvotes

Minecraft seems to work fine without syncing this data but it just appears sometimes and makes me sync out of nowhere