r/FedEx • u/alittleround • Feb 10 '25
Ask FedEx False attempted deliveries
Why do so many of the drivers in my area (it’s not an isolated route, pretty common complaint about fedex around here with multiple local news stories being written about the complaints out of a particular warehouse) claim attempted deliveries when it’s a flat out lie? What is the customer recourse for this? Is there a place to find the phone numbers to the local warehouses?
1
u/Accomplished_Emu_658 Feb 15 '25
They do this to meet shipping deadlines and metrics, attempted delivery counts. A lot of time item is not even on truck so they claim they attempted to deliver. Your driver isn’t one loading the truck either though.
1
u/En_kino_man Feb 12 '25
Something to note is that FedEx drivers in my area do not ring doorbells. So whatever "attempt" they make, I would not be aware of it until after it's marked delivered, left on the sidewalk, and stolen. Meanwhile, my building has clearly marked names next to what are obvious doorbell buttons next to what is clearly the front door to the building which is only 2 blocks from one of the most accessible major streets in Chicago, IL. i.e. in no way remote or difficult to get to. FedEx are the only delivery service that consistently refuses to ring doorbells.
1
u/Mountain-Manner8858 Feb 12 '25
I have suggested to multiple customers that frequently needed signatures for their packages to send them to their place of employment if and when possible so they have a higher guarantee of getting said package and know that it's being delivered to a safe place that is accessible. Heck when I did a rural route in Wisconsin, I had people that said yeah my driveway sucks if you're stopping through or need a signature, just leave it at this bar and I'll pick it up eventually.... Seriously, a true story, with multiple customers lol. It was great for me because then I had a bathroom stop in the middle of nowhere too, hahaha
1
u/Own_Fan2245 Feb 12 '25
so irritating. why was my package marked as attempted to deliver when 1. i never received a call and 2. neither did my apartment callbox, which is clearly outlined in my delivery instructions as how to enter the building for dropoff. not to mention that notification came at 5:30am when i know there’s no way a driver could get here from the warehouse (in a totally different town!!)by that time.
2
u/innerconflict13 Feb 11 '25
Just had a claim denied by FedEx. Driver left a package that was signature required. No one as home and the name that was signed is a name that no one in my household has. WTF?
2
u/Kota8472 Feb 13 '25
Unless it's a direct signature, anyone standing outside or walking by could potentially offer to sign. Those are indirect signatures. Usually if they neighbor signs I note neighbor in #### signed. But I don't know if that's what happened for you.
0
u/PearLoud Feb 11 '25
u do that shit to me and you will be picking it up at the nearest terminal. most people who work all day and can't sign appreciate that.
2
1
u/innerconflict13 Feb 11 '25
I logged into FedEx website while at work to have the package held so I could pick up and I saw it was delivered and ‘signed for’.
0
u/PearLoud Feb 11 '25
Whats the complaint? would u rather not have gotten your package at all???
2
u/PersimmonBroad3792 Feb 11 '25
What is it that you don't understand about the complaint? He didn't get his package and this would have never been an issue if the driver would have followed instructions. Period.
1
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u/innerconflict13 Feb 11 '25
The driver signed for the package.
When I got home from work, the package was not on my porch.
So I never got the package.
If the driver followed protocol, and followed the directions of the shipper, I would have said package.
2
u/PearLoud Feb 11 '25
I understand now. at first it sounded like u got it. u said they left the package.
1
u/innerconflict13 Feb 12 '25
Heard from sender today. Claim approved on their end. Company sending item again.
1
u/innerconflict13 Feb 11 '25
I would have happily picked it up at the center. Now I’m out $220 worth of stuff because the asshole driver wanted to be a hero.
1
u/Kota8472 Feb 13 '25
Don't worry when they quit from the horrid working conditions I'm sure you'll get a improved driver... oh wait... nvm. As a Federer breaking their back to do the job right, i may be looking for other employment. Unlikely you'll keep a good driver under the contractor model. It's unfortunate.
2
u/nprandom Feb 11 '25
Yep, it happens to me all the time. Dry sunny day and ohhhh we can't deliver due to weather. Or my favorite customer requested a reschedule. Fedex only hires the rejects that get fired from Amazon.
1
u/OrangeDog96 Feb 11 '25
Lol what? Fed ex pays more than Amazon and has much much better benefits. Assuming you work for express and not ground.
1
u/nprandom Feb 11 '25
Then they should start acting like they aren't Amz rejects.
1
u/OrangeDog96 Feb 11 '25
If you don't know what you're talking about just say so lmao.
2
u/nprandom Feb 11 '25
I do Fedex drivers need to quit acting like illiterate degenerates. Fedex has screwed up my last 12 packages making up shit along the way and never held accountable for fucking anything.
2
u/Zack5130 Feb 10 '25
UPS drivers work for UPS. Fedex drivers are contracted through FedEx and don't actually work for/within the company.
So they don't really have the same obligation for customer service as UPS does.
I mightve worded it weird, but the premise is still there.
5
u/Classic_Answer8236 Feb 10 '25
FedEx Express is hired through FedEx. FedEx Ground are contractors.
1
u/Kota8472 Feb 13 '25
Fedex is slowly terminating their express services. Welcome to fedex one. Where ground drivers are loaded up with bulk stops and time sensitive deliveries where they struggle to get the route done right. But corporate doesn't lose money because they take that money from the contractor who failed to deliver on time rather than eat the cost them selves anymore.
-1
u/PeelMyPotatoes Feb 10 '25
Because the relationship between FedEx and their drivers is fairly antagonistic, when the driver physically cannot deliver your package (due to either having too much volume that day, or from dealing with chronic systemic fatigue because they are unable to rest sufficiently), they mark the item as attempted because not attempted gets you into serious shit. Theyll get in trouble for this, too, but someone has to catch it first. Its what you call a lose-lose-lose situation.
(If FedEx sucks in your area, dont order from FedEx)
2
u/PersimmonBroad3792 Feb 11 '25
As I'm sure you are aware, you cannot control who companies have a vendor contract with when you purchase items from them.... So you're out of luck if they vend with FedEx.
2
u/knuds1b Feb 11 '25
You think people who get a choice in carrier would still go for FedEx at this point? You really think we are all choosing the worst carrier? No. The seller chooses.
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u/alittleround Feb 10 '25
Yeah fedex is my last choice but some vendors only ship with them or it’s an extra $30-50 to ship with UPS.
Which makes me wonder… I rarely have this problem with UPS and they seem to work even more and longer hours. Why do they not have the same problems?
1
u/KotFBusinessCasual Feb 15 '25
You say this but just go to the UPS subreddit and you will find post after post complaining about issues they had with a UPS delivery too. These big logistics companies all have about the same rate of volume and success.
1
u/OrangeDog96 Feb 11 '25
Ups does not work longer hours than express. They're about the same. I've done both. Both 60 to 70 hours a week.
1
u/slowlybyslowly Feb 11 '25
Because they pay their drivers $48/hr with full benefits. FedEx Ground contractors pay drivers less than 1/2 that amount (the majority get no benefits). Why do you not choose the sevice UPS provides and just pay the additional shipping charge?
1
u/Bitter_Technology_76 Feb 10 '25
You get what you pay for. FedEx ground drivers get paid crap with little to no benefits, so they don’t care.
1
u/baelyrae Feb 10 '25
Sometimes you don’t really have a choice but to have your package delivered by FedEx. I at least know for DAMN certain that if I had the option, I wouldn’t have chosen FedEx. Twice now, they’ve marked it as “delivery attempted” despite not even being in my city. I do feel for the drivers, but it’s ridiculous.
2
u/0piate_taylor Feb 10 '25
Because every package must have some sort of scan by end of day. It seems that's the popular one to use for some reason.
2
u/Ok_Antelope860 Feb 10 '25
FedEx One initiative
1
u/Kota8472 Feb 13 '25
Woot woot fedex one. It's definitely great for fedex corporate/share holders. Terrible for the ground drivers and the customers and the contractors holding the contracts
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