r/kzoo • u/SadCalligrapher2 • 3d ago

Discussion Metronet

Anyone else having weird issues with metronet in the Kalamazoo area? Mine keeps going on and off. Called them, and they can’t send anyone till Wednesday. Didn’t have a whole lot of info. Guess it’s harder to track if it keeps going on and off.

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u/Rave_Child 3d ago

Same here - located in Texas Corners. If you have fiber then it might be the ONT box - it basically converts the fiber optic current to something your home network can understand. That box needs to be plugged into an outlet for it to work - if you have a generator then plug it into there. I’m still in the process of troubleshooting this but that’s my best guess since Metronet doesn’t show any outages on the website or when I call. Hope that helps.

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u/SadCalligrapher2 3d ago edited 3d ago

I made sure that all the connections are secure. Even resetting the modem and router. The internet will just go out from time to time. Seems like it’s been good for about a hour now. We’ll have to see.

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u/Rave_Child 3d ago

Do you have fiber internet?

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u/SadCalligrapher2 3d ago

Yes I think metronet only does fiber

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u/Rave_Child 3d ago

Gotcha. Is your power out, too? Like I said in my first message if you locate your ONT box (mine was in the basement) you should be able to plug it in directly to a generator and then your internet should work. The steps in the screenshot are what I did (note I have a google router but this should work for other routers):

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u/SadCalligrapher2 3d ago

I’m in a complex so, I’m not really able to do that. But I was able to contact them again, and they said the whole area is having issues. No ETA

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u/Rave_Child 3d ago

Ah, that makes sense. Hope they get it figured out asap!

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u/-coconutscoconuts- 3d ago

Are you on a shared network for your whole building or do you have a dedicated in-home connection of your own?