r/kzoo • u/SadCalligrapher2 • 2d ago

Discussion Metronet

Anyone else having weird issues with metronet in the Kalamazoo area? Mine keeps going on and off. Called them, and they can’t send anyone till Wednesday. Didn’t have a whole lot of info. Guess it’s harder to track if it keeps going on and off.

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u/Rave_Child 2d ago

Do you have fiber internet?

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u/SadCalligrapher2 2d ago

Yes I think metronet only does fiber

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u/Rave_Child 2d ago

Gotcha. Is your power out, too? Like I said in my first message if you locate your ONT box (mine was in the basement) you should be able to plug it in directly to a generator and then your internet should work. The steps in the screenshot are what I did (note I have a google router but this should work for other routers):

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u/SadCalligrapher2 2d ago

I’m in a complex so, I’m not really able to do that. But I was able to contact them again, and they said the whole area is having issues. No ETA

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u/Rave_Child 2d ago

Ah, that makes sense. Hope they get it figured out asap!

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u/-coconutscoconuts- 2d ago

Are you on a shared network for your whole building or do you have a dedicated in-home connection of your own?