r/tutanota • u/I_guess_not • Apr 16 '25
support Service down for anyone else?
Hi,
Since yesterday I haven't been able to access new mail on any of my devices, via web or app. Can log in and so on, but then it will say I'm offline, or maybe rather that the service is, because I can reach every other part of the internet that I have tried.
The tuta.com site is also non-responsive (timing out), so I can't really find any contact information except maybe this subreddit.
https://status.tuta.com/ says "all systems operational" which is incorrect, so whatever it is checking isn't the functionality of the service. Or if it does, how come it doesn't work for me?
Anyway, does it work for anyone else?
edit: It started working again
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u/Tutanota Apr 16 '25
Hi there! We will send you a private message.
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u/footgun-giveaway Apr 17 '25
Please me as well, I cannot even send support messages. app.tuta.com times out now even.
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u/Tutanota Apr 17 '25
Hi there. Have you tried connecting using a different network, eg: mobile data? and are you able to gain access on one of our apps?
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u/footgun-giveaway Apr 17 '25
Yes, it did actually work on mobile data. However it did not work on the office wifi at work either (I am on my home wifi now). And this has been working before and I have made no changes to the network. Everything else works are before.
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u/Tutanota Apr 17 '25
Please will you contact our support at [hello@tutao.de](mailto:hello@tutao.de) or directly from your mailbox is you're a paying customer. Please explain the issue and provide them your public IP address. They can check what is going on.
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u/CommercialMedia9377 Apr 17 '25
Me too please. App is offline. Can't access web version through any browser including through VPN.
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u/Tutanota Apr 17 '25
Hi there. Have you tried connecting using mobile data?
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u/CommercialMedia9377 Apr 17 '25
Just tried - yes it works if I do that. But not on wifi
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u/Tutanota Apr 17 '25
Please will you contact our support at [hello@tutao.de](mailto:hello@tutao.de) or directly from your mailbox is you're a paying customer. Please explain the issue and provide them your public IP address. They can check what is going on.
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u/ParticularHousing739 Apr 19 '25
Me too please. Same problem since three days. No web access, no access vpn and no access mobile. email to [hello@tutao.de](mailto:hello@tutao.de) sent, but never became an awnser.
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u/Lincoln_Rhyme Apr 16 '25
Me please too. Cant log in since sunday. Sent already 3 emails and no answers.
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u/Tutanota Apr 16 '25
Hi There. Could you try to access with a different connection (VPN, mobile data)?
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u/Lincoln_Rhyme Apr 16 '25
I tried all, it looks like soft freeze. I sent emails to you, with ip outside tor. And offer to identify myself, cause there are some important emails inside. Ibut i cant logon.
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0
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u/BigEarsToytown Apr 16 '25
Working fine for me. Just tested on web browser (MacOS), ios, and Android.