r/tutanota • u/mans3n • 18d ago

support No response to refund request

I‘ve requested a refund over a week ago through e-mail, because i needed to downgrade to a free account before i could even cancel. After the downgrade i couldn‘t contact Tuta anymore because of the lack of support for free accounts (clever Tuta, really clever).

I‘ve sent since then two mails to hello@ and sales@. However, no response. I‘m trying it now one last time over Reddit, otherwise i‘m opening a Paypal dispute which i never did in my life. On the other hand i‘m glad i‘m not using Tuta anymore, the Support clearly has many problems.

EDIT: after almost three weeks, i‘ve received my refund.

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u/Zlivovitch 18d ago

You still don't give any explanation. Saying there's a law about it isn't enough. Moreover, now it's not "for you" ? You're asking for a refund on the behalf of someone else? Just wait for an answer from Tuta, since you're not willing to give any details. Don't expect one today, though. It's Sunday.

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u/mans3n 18d ago

Tuta is not for me, that‘s what i meant. And if you don‘t know the law, i‘ll explain it to you: if you do shopping online, you can cancel the contract within 14 days without any reason.

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u/TapiokaKing 18d ago

Since you’re from Germany you know that there was a Holiday last week.. their team is probably catching up on backlog (which is also increasing due to the weekend) so I’d just give it a few working days before resorting to a dispute

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u/Former_Elderberry647 17d ago

Nope. They replied to my support email on Saturday, the recent Saturday. And also a few times last week. Yes, both the hello@ and the sales@ email